Credit Union:

InRoads Credit Union

Region:

St. Helens

Closing:

12/31/2022

Apply

Contact: Amy Howard
Email: amy.howard@inroadscu.org

Job Description:

A successful Contact Center Supervisor should be equipped to perform the following:

 

  • Requires strong interpersonal and communications skills to discuss, provide guidance and/or resolve member or staff concerns.
  • Must be able to maintain composure under pressure, interact routinely with others face-to-face, by telephone, and through other communication methods using active listening skills and excellent teamwork.
  • Leadership skills and attention to detail.
  • Proficiency in spreadsheet, word processing, Outlook, and database software applications skills is required.
  • Must be reliable in creating highly accurate work results, meeting strict deadlines.
  • Has good knowledge of Credit Union’s policies, procedures and regulations and applies knowledge/skills to decisions and actions
  • Ability to work independently with a minimum of supervision, self-starter and uses resources to determine best actions and be comfortable making day to day decisions pertaining to branch/branch operations
  • Requires working with others in a group or team and the ability to remain flexible despite interruptions and/or routine changes to priorities and/or job duties.
  • Must be comfortable communicating with video technology
  • Ability to work on flexible hours including evenings and weekends and be bondable.
  • Must be able to travel to other branch locations on occasion
  • Associate Degree in a business-related field is preferred, with a minimum of 2-years job related experience.
  • Or must have at least 3-5 years of job related or similar experience including knowledge of financial product and services, strong leadership, coaching and supervisory skills.