Credit Union:

Kitsap Credit Union


Bremerton, WA



Job Description:


Kitsap Credit Union is hiring for a full-time hourly Contact Center Specialist to work out of our Harborside location in beautiful Kitsap County. This position is responsible for providing exceptional service through all digital channels while deepening member relationships by cross-selling products and services and educating on digital and self-service options. This position has a thorough understanding of KCU policies and procedures to be able handle advanced level requests.


Quick Facts

Seniority level:  Individual Contributor

Reports to:  Contact Center Lending Manager

Employment Type: Full-Time/Hourly

Working hours:  Monday-Saturday

Grade:  6

Industry: Banking

Job Functions: General Business, Finance, Lending


Typical Job Duties

  •   Answer inbound calls from members or prospects – adhering to KCU standard business practices using sound judgement.
  •  Effectively work online lending queue to ensure quick turnaround on pending applications.
  •  Obtain detailed information on behalf of member or prospect to ensure application is complete for underwriter review and decisioning.
  •  Complete entire account review during time of application to look for cross sell opportunities of KCU products to create more fully engaged members.
  •  Achieve lending and sales goals while meeting standards for quality; may include inbound and/or outbound calling.
  •  Communicate loan decisions to applicants, provide loan counseling and/or alternative lending solutions as needed.
  •  Accurately and efficiently prepare loan documentation and fund loans according to policies, procedures, and regulations.
  •  Maintain an active knowledge of Kitsap Credit Union’s lending products, policies, procedures, applicable laws, and regulations.
  •  Process new accounts to accommodate non-member loan requests received via our online and mobile channels.


This role may be right for you if you enjoy growing others and building a positive workplace.  You pride yourself on being detailed and communicating clear expectations. Your previous employers praise your ability to recommend products to help customers reach their goals, and your previous co-workers talk about your ability to create a lasting impact through improving and streamlining efficiencies. Your friends consider you approachable and tactful, and your family is proud of your passion to help the community and those around you

Basic Qualifications

  •  High School diploma or GED.
  •  Minimum one-year financial institution experience performing transactions and account maintenance.
  •  Minimum one year customer service in a high-volume call center environment.
  • If accepting or processing loan information, must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.
  •  Availability during Saturdays and extended business hours.



Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.


******Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******