Credit Union:

Kitsap Credit Union

Region:

Bremerton, WA

Closing:

12/25/2022

Job Description:

Summary

Kitsap Credit Union is hiring for a full-time hourly Contact Center Specialist to work out of our East Bremerton location in beautiful Kitsap County, WA. As Contact Center Specialist, you are responsible for providing exceptional service through all digital channels while deepening member relationships by cross-selling products and services and educating on digital and self-service options. This position has a thorough understanding of KCU policies and procedures to be able to handle advanced level requests.

 

Quick Facts

Seniority level:  Individual Contributor

Reports to:  Branch Manager

Employment Type: full-time hourly

Starting wage: $22.66+ DOE

Working hours:  Monday through Friday 7am-7pm, plus rotating Saturdays, 8am-5pm;  8.5hr shifts

Grade: 6

Industry: Banking

Job Functions: Call Center, Customer Service, Finance, Lending

 

Typical Job Duties

  • Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.
  • Accurately perform daily operations including transactions, card maintenance, new accounts, lending, assisting members with their online banking and other financial needs.
  • Maintain advanced knowledge in KCU’s policies and procedures to be able to answer complex questions, and/or resolve non-routine problems that may arise.
  • Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
  • Adhere to operational, regulatory, and security requirements while minimizing losses.
  • Maintain a high level of confidentiality relative to any information received directly or indirectly at all times.

 

This role may be right for you if you enjoy growing others and building a positive workplace.  You pride yourself on being detailed and communicating clear expectations. Your previous employers praise your ability to recommend products to help customers reach their goals, and your previous co-workers talk about your ability to create a lasting impact through improving and streamlining efficiencies. Your friends consider you approachable and tactful, and your family is proud of your passion to help the community and those around you.

Basic Qualifications

  • High School diploma or GED.
  • Minimum one-year financial institution experience performing transactions and account maintenance.
  • Minimum one year customer service in a high-volume call center environment.
  • If accepting or processing loan information, must register with Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.
  • Availability during Saturdays and extended business hours.

 

******Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******