Contact Center Associate

Description

Kitsap Credit Union has an opening for a full-time, hourly Contact Center Associate in East Bremerton or fully remote options available for Washington state residents. This is a great role for someone who works in a contact center with a focus on service to sales or someone who is in the retail or restaurant industry and wants a change; at KCU you will get a more consistent schedule and added bonus of holidays off. If you speak Spanish, that is an added bonus as you will have the opportunity to serve our Spanish-speaking members. The management team is passionate about empowering you to reach your goals and they are dedicated to the team. In this role, you will support and resolve concerns over the phone, as well as help to identify and sell products and services that would benefit our members’ lifestyles. The Contact Center is a fast-paced, changing environment with new challenges each day. You will consistently be learning and will gain deep knowledge about the credit union.

 

Quick Facts

Seniority level: Individual Contributor

Reports to: Contact Center Manager

Employment Type: Full-time, hourly $17.73+/hour depending on experience

Working hours: Monday – Saturday, 7AM to 7PM

Grade: Five

Industry: Banking

Job Functions:  Call Center, Customer Service

 

Some of What You Will Do

• Answer 60-80 member calls a day and provide support to members’ questions
• Suggest products and services to meet members’ lifestyle needs.
• Answer calls independently, following policies and procedures using sound judgment.
• Provide assistance placing orders for cards (new, activation, troubleshooting)

 

What You’ll Bring

• HS Diploma or GED
• Previous customer service experience

 

Who We Are

The Pacific Northwest is a great place to call home. That’s how we at Kitsap Credit Union have felt ever since we opened our doors in 1934 within the Puget Sound Naval Shipyard. Starting off as Navy Yard Metal Trades Credit Union, we’ve undergone a few name changes and our commitment to serving the community has never changed.

 

Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.

 

****Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer.  All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.****