Credit Union:

Maps Credit Union


Salem, OR





Job Description:


  1. Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.
  2. Resolve delinquent amounts on loan accounts with a high level of expertise and measurable success.
  3. Resolve negative share accounts with a high level of expertise and measurable success.
  4. Keep accurate and current records of all collection activity (e.g., correspondence with members, actions taken for recovery of past due accounts).
  5. Perform all duties and responsibilities associated with collection functions including; collection agency files, negative share accounts, the courtesy pay overdraft program, fraud, repossessions, charge off reviews, small claim and bankruptcy proceedings, garnishments, the CPI program, documentation, correspondence, and department reports.
  6. Demonstrate a comprehensive knowledge and understanding of all department processes and procedures.
  7. Maintain a working knowledge of all credit union products and services.
  8. Provide a high level of member service. Display firmness and fairness regarding collections issues. Provide assistance with account and service information.
  9. Supports inter/intradepartmental operations and workflow by providing assistance, information and cooperation.
  10. Demonstrate visible support for management decisions.
  11. Contribute to process improvement by continually assessing assigned tasks and communicating potential solutions.

 The most qualified candidate will have either

  1. High School diploma or equivalent.
  2. Business-related (i.e., accounting, finance, management, economics), college-level courses or combination of experience and Credit Union or financial industry-specific training.
  3. Minimum 1 – 3 years’ experience in customer/member service.
  4. Minimum 1 – 3 years progressive financial industry experience in collections, lending and financial services or the equivalent combination of training and experience.
  5. Requires the availability to work Monday – Saturday hours.
  6. Must be bondable.

Pay Range: $17.54-$25.18