Credit Union:

Clackamas Federal Credit Union


Oregon City, OR



Job Description:


Pay Range: Based on experience ranging from $21.75 – $25.60 per hour

Those who are FLUENT in Spanish are eligible for a language differential rate increase.

The Collections Specialist I at Clackamas Federal Credit Union is responsible for proactively connecting with members and member’s agents via phone, personal contact, and correspondence for early stage delinquency collection activities. Collection activities on delinquent member accounts include overdrafts, credit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Our Collections Specialist I performs all duties associated with collections, documentation, record keeping, correspondence, and skip tracing.


Here is a snapshot of what our Collections Specialist I has an opportunity to do daily:

  • Proactively contacts members with overdraft accounts, through methods of e-mail, phone calls, letters.
  • Responds to incoming calls and consistently makes outbound calls on past due accounts; discusses and makes independent decisions regarding possible financial arrangements.
  • Contacts past-due members that need to provide updated insurance information required on secured loans.
  • Performs functions of total loss loans. Responsible for communication with members, insurance companies and dealerships to complete the total loss process.
  • Opens and disperses mail within the department.
  • Monitors and orders department supplies.
  • Meet or exceed sales and service goals, contributing to branch and member growth.

Essential skills

  • Six (6) months prior experience in retail sales or service; financial services experience preferred
  • Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Excellent verbal and written communication skills; able to express ideas concisely and logically
  • Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
  • Ability to work in fast-paced environment and meet deadlines without sacrificing accuracy and service
  • Strong critical thinking and decision-making skills with attention to detail
  • Working knowledge of Microsoft Office Suite
  • High School Diploma or equivalent


Work Schedule

FULL-TIME – 8:30AM – 5:30 PM Monday thru Friday


Pay Range

Based on experience ranging from $21.75 – $25.60 per hour

Those who are FLUENT in Spanish are eligible for a language differential rate increase.


**Partial payment upon first full cycle pay check, and after successful completion of six months of employment.

If you are ready to partner with an organization whose mission is to improve lives and has been serving Clackamas County for over 60 years. Apply now! Your new career awaits.


Benefits: Here are a few of our great benefits.

Medical, Vision and Dental- Generous PTO-401k- Education Reimbursement & Student Loan Repayment Assistance and the onsite gym at administrative headquarters.