Bilingual Collections Representative I

Job Description:

Kitsap Credit Union has an opening for a bilingual Collections Representative I. If you have a passion for customer service, problem-solving and are fluent in Spanish, this may be a great role for you! You will be encouraged to exercise your negotiation skills and think creatively to come up with solutions that meet the member’s and credit union’s needs. This role is fast-paced and allows you many opportunities to learn from peers, leaders, and outside resources. You will find great variety in your role as new and different challenges arise each day. 

Who We Are

The Pacific Northwest is a great place to call home. That’s how we at Kitsap Credit Union have felt ever since we opened our doors in 1934 within the Puget Sound Naval Shipyard. Starting off as Navy Yard Metal Trades Credit Union, we’ve undergone a few name changes and our commitment to serving the community has never changed.

Some of What You Will Do

• Ensure delinquent accounts become current by identifying problems, and creating a resolution
• Provide data, reporting, communication and solutions around various account issues
• Attempt to locate members that have missed payments
• Manage a high level of calls to members and additional contacts
• Attend work-related courses and seminars to pursue self-development and meet compliance regulations

What You’ll Bring

• HS Diploma or GED
• Previous experience in collections, call center or similar environment involving public contact via phone
• Ability to speak both Spanish and English fluently

Schedule: Availability Monday – Friday and occasional Saturdays

Pay: $17.21+/hr DOE