Credit Union:

Kitsap Credit Union


Bremerton, WA



Job Description:

Collections Representative II


Kitsap Credit Union is hiring Collections Representative II to work out of our East Bremerton location in beautiful Kitsap County, WA.  The Collections Representative II will identify delinquent accounts and establish an effective means of communication with members, attorneys and internal staff. Handle exception accounts, escalated situations and support collection staff acting as a liaison between collectors and supervisor.


Quick Facts

Seniority level: Individual Contributor

Reports to: Accounts Control Manager

Employment Type: non-exempt, hourly

Compensation:  $21.39 per hour plus, depending on experience and qualifications

Working hours: Fulltime

Grade: 6

Industry: Banking

Job Functions:  Collections, Accounts Control, Account Administration


Typical Job Duties

  • Work independently and as a team member with ownership of collection queues, managing high call volumes. Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times.
  • Take on ownership and responsibility of more complicated accounts and escalations.
  • Work with attorneys to report on legal cases and communicate progress with other collectors.
  • Negotiate pay offs, settlements, and conduct analysis on Troubled Debt Restructured (TDR) loans according to Kitsap Credit Union guidelines using decision making authority.
  • Review and analyze all loan workout requests from the membership and make appropriate recommendations to Accounts Control Supervisor. Coordinate with all levels of management helping guide the underwriting process based upon past collection activity.


This role may be right for you if you enjoy collections work, especially working with customers and internal stakeholders to find solutions.  Your previous employers praise your ability to keep accurate records, understand parameters and work with stakeholders and your previous co-workers talk about your ability to track down members/customers and negotiate on both their and the institutions’ behalf.  Your friends consider you easy to talk to, and your family is proud of your ability to stay focused, even amid adversity.

Basic Qualifications

  • High School diploma or GED.
  • Three plus years of progressive collections experience including post charge off, high risk, deficiency balances, and real estate collections.
  • Comprehensive knowledge of local, state and federal regulations including the Washington State Foreclosure Fairness Act, Consumer Financial Protection Bureau (CFPB) rules and regulations.
  • Proficiency with Microsoft Office applications.


Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.


****** Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******