Credit Union:

SELCO Community Credit Union

Region:

Springfield, Oregon

Closing:

8/31/2022

Job Description:

Collections Associate

Location: Springfield, Oregon

Work Location: This position is eligible for in office/branch work arrangements only

Employment type/status: Regular, Full-time

Benefit eligible: Yes – full benefits available

FSLA status: Non-exempt

Required schedule/availability:  Monday-Friday (8:30am-5:30pm)

Starting Pay Range: $18.60-$20.70 per hour. This range will be converted to semi-monthly ranges for full-time employees. This position is eligible to earn significant monthly incentives and an annual incentive.

ABOUT SELCO:

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

SELCO Community Credit Union is an Equal Opportunity Employer.

ABOUT THE POSITION:

SELCO Community Credit Union is looking for a full-time Collections Associate to join our team at our Corporate Headquarters location in Springfield, Oregon. This position acts in the interest of SELCO for resolution of delinquent or other collection accounts. The successful candidate brings a minimum of one (1) year of customer service experience. To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

Essential job duties include (please see the position description for a comprehensive list):

  • Review, maintain, and resolve accounts on individual collection queue list and take action to mitigate the Credit Union’s exposure to risk in a timely manner.
  • Communicate with account holders who have delinquent accounts to resolve delinquency and assist them in developing plans to bring accounts current by a specified date.
  • Research and analyze account(s) that cannot be resolved through standard collection efforts and determine viable alternatives such as debt restructure, loan modification or recommend repossession and/or foreclosure, charge-off, or legal action.
  • Act as the Credit Union’s representative in collection and legal matters.

Skills and abilities include (please see the position description for a comprehensive list):

  • Excellent communication and presentation skills in person, over the phone, and in writing including through electronic channels.
  • Possess comprehensive knowledge of banking and general state and federal laws related to financial privacy, fair lending, collections, bankruptcy, and any other applicable laws or regulations.
  • Sophisticated computer and software skills, including Microsoft Office 365 applications.
  • Strong interpersonal skills with the ability to build strong, collaborative relationships with individuals and groups at all levels both within and outside the Credit Union.

Required Education and Experience

  • High school diploma or equivalent; and
  • At least one (1) year of customer service experience; and
  • Must be bondable.