Credit Union:

NW Priority Credit Union


Portland, OR



Job Description:

NWPCU is seeking an individual looking for a entry level Collection position to work along side our Collection Manager. This is the perfect position for someone who is outgoing and enjoys working with people. In this position you would be reaching out to members who recently became past due and assisting coworkers of the CU on collection matters when they are assisting a member.



100% Employer-paid health, vision, prescription and dental insurance option for all full-time employees. 45% Employer-paid dependent coverage.

401(k) plan with generous employer match – NWPCU matches up to 4% AND gives 6% of the annual salary.

Paid vacation and sick time

11 paid Holidays

Short and long term disability (We cover 50% of the premium)

100% Employer-paid life insurance/AD&D package (up to $50,000)


 One year collections experience preferred.



  • Administers the collections of credit union accounts 10 to 59 days delinquent in payment.
  • Contacts delinquent accounts by sending pre-generated notices at 16 days delinquent and calling members by phone. Records contacts and sets follow-up date in the computer to review account activity. Works from monthly delinquency report.
  • Ascertains from member contacts the reason for the delinquency and assists the member in developing plans to bring the account to a current status.
  • Discusses options with members such as skip a payment or loan modifications.  Mails necessary applications or documents to members.
  • Prepares and processes Small Claims Court documents. Acts as credit union liaison with process server. Acts as credit union representative at Small Claims Court proceedings. Files for default judgments and monitors judgments for payment or to renew before expiration.
  • Responsible for communicating with Collections Specialist about accounts under 60 days delinquent that are cause for elevated concern, such as bankruptcy accounts and skip tracing accounts.
  • Respond to impound notices and required follow up.
  • Filing of claims for reimbursement of repossession costs.
  • Process incoming IRS Levies and garnishments.
  • Maintains filing for department.