Chief Operations Officer
Clarity Credit Union
Region: SW Idaho (Meridian)
Contact: Wendy Edwards
Email: [email protected]
Clarity Credit Union is looking for a Chief Operations Officer to help lead our team. Clarity has five branches within SW Idaho and 80 Million in assets. We focus on trying to say yes and pride ourselves on being inclusive. The primary responsibilities of the COO are as follows:
Thinks and plans strategically. Converts strategic plans and initiatives into shorter term operational plans, budgets, performance measures and progress reports and communicates information to subordinates. Assists in the development of overall strategic planning for branch and call center operations. Expected to be a reference for branch and call center operations and to provide information on trends in retail banking operation and anticipated member demands. Monitors traditional and non-traditional competitors for strategic and operation plan input.
Directs and monitors branch operations through subordinate managers, to insure that they meet organizational goals and objectives. Ensure workflows and structures are efficient supporting a positive member experience. Monitor the deliver and quality of products and take action to resolve problems. Manage member complaint/grievance response activity that is beyond the scope and authority of branch and call center personnel and coach team members in problem resolution skills.
Develops, proposes, gains acceptance for and implements deposit program strategy and policy, leads activity related to new product development with respect to deposit programs, service programs and products. Initiates staff training programs in member relations, soft skills, and selling techniques. Works with support teams to implement front line campaigns that support credit union initiatives.
Formulates and recommends operating policies and objectives or changes in existing policies and objectives; ensures compliance with and implementation of approved policies and objectives. Develops and maintains compliance support tools including a procedure manual, a policy manual, and a process manual. Create and monitor internal controls for branch and call center operations.
Hires, reviews, schedules, trains, directs, and monitors the work of direct reports; conducts performance reviews, allocates resources to meet operational needs within operations; reviews and approves, denies, or modifies department recommendations from subordinates. Mentors, coaches and develops managers, focusing on growth, strategy and employee development. Provides guidance for creating staff development plans and ongoing sales management coaching.
Develop and maintain good working relationships with staff and vendors. Work effectively in a team environment and across all organizational levels where flexibility, collaboration, and adaptability are important. Participates in community and civic events to promote awareness of the Credit Union.
Analyzes data from multiple resources to identify areas of process improvement, opportunity, and risk. Analyzes data reports for any corrective action. Prepare and communicate management reports. Provides timely deliverables of assigned projects and tasks.
Performs other job related duties as assigned.
Five years to ten years of similar or related experience.
A college degree or equivalent combination of education and experience.
The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
Strong interpersonal and supervisory skills.
Excellent oral and written communication skills.
Must be familiar with State and Federal rules and regulations for overall credit union compliance.
Strong self initiative.
Excellent planning, organization, and problem solving skills, including the ability to organize and prioritize multiple projects/tasks in an effective and timely manner.
Salary: Minimum $68,440 Midpoint $91,250