Credit Union:

America's Credit Union


DuPont, WA




Contact: Ana Roy

Job Description:


This highly collaborative position works closely with all key members of the Executive team and assists with the execution of sensitive and high-value tasks when required.  Responsible for planning, organizing, and directing credit union lending services including indirect, mortgage, consumer lending and collection functions. This position also has oversight of the Member Solutions area responsible for managing delinquent shares and loans. This individual develops and effectively executes strategic loan plans, policies, procedures, audits and will have overall responsibility for portfolio quality (credit risk), liquidity and interest rate management and losses. Ensures lending operations are in accordance with established policies, procedures, and legal requirements. Ensures lending activities result in maximum volume, appropriate profit, and minimal delinquency ratio. Analyzes and evaluates the effectiveness of lending services and participate in short-term and long-term strategic planning.  Supervises the activities of lending staff and ensures all lending services are professionally delivered and members are well served. Mortgage, Lending, and the Member Solutions staff reports to the Chief of Lending. This position reports directly to the President.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Develop consumer lending and mortgage strategies and position the credit union’s loan programs to ensure a competitive advantage and growth strategies
  • Develops, proposes, gains acceptance for and implement lending program policy and strategy that is consistent with credit union philosophy, objectives, risk parameters, regulatory requirements, operational standards, credit scoring authority and limits
  • Manage consumer and mortgage lending programs with the goal of growing volumes while controlling loss and delinquency performance and maintaining regulatory compliance
  • Research and evaluate feasibility of new lending products. Develop and implement plans for expansion of lending programs. Keep abreast of changes in the industry and shifting trends in lending and react to changes in a way that maintains competitiveness
  • Reports to the President on lending performance and profitability, including profitability forecasting and static pool analysis of existing portfolio
  • Oversee and monitor the loan function to achieve its strategic goals. Direct the work of managers in lending areas to include underwriting, loan processing, loan documentation, and approval or denial of loans for consumer, mortgage, or indirect loans
  • Manage lending-related programs, such as indirect lending, auxiliary insurance products, collateral protection programs, loan participations, and default insurance programs, and lending insurance programs
  • Maintain regular contact with VP of Branch Operations and Branch Managers to provide support, input, feedback and guidance concerning daily operations
  • Maintain ongoing communication with manager to inform of pertinent problems, irregularities, new developments, changes and other important information within area of responsibility
  • Promote ACU’s image and growth in the local community through participation in organizations and programs. Ensure management is kept apprised of developments in the community that may impact ACU’s existing or future markets.  Participate in credit union promotional programs/activities/events
  • Initiate and conduct research and analytical studies on various aspects of areas of responsibility to include risk management, technology developments, cost containment, and efficiencies
  • Monitor and analyze economic conditions affecting the lending and collections areas. Recommend appropriate action or direction
  • Responsible for primary and secondary mortgage loan process
  • Establish and ensure the implementation of Lending target goals for the mortgage and consumer lending areas
  • Participates in establishment of annual department budget and monitors performance to budget throughout the year; establishes annual sales goals in conjunction with finance for lending programs and initiates action to achieve established goals
  • Prepares department reports including loan audits and production
  • Communicate credit union goals and direction with employees to ensure clear understanding of rules, regulations, requirements, and expectations
  • Create the budget for department and track on an ongoing basis for adherence
  • Develop, implement, and monitor policies and procedures in accordance with credit union goals and strategies. Work with other departments to maintain consistency in credit union policies and procedures
  • Provide mentoring, coaching, or training to support and develop managers and staff. Deliver performance management feedback to include development plans, performance appraisals and periodic meetings
  • Work with loan managers and collections on complex issues to prevent loss to the credit union and support the membership
  • Provides useful insights for improved strategy formulation and informed decision making, resulting in the improvement of performance across the business
  • Conducts regular performance, marketing and competitive analyses of high-value investment projects for the business in order to identify business opportunities and insights for strategic decision-making
  • Responsible for the development, management and oversight of comprised of consumer, commercial and real estate loans
  • Determines and dictates lending practices and develops strategies to streamline the lending operations
  • Analysis of products and services strategies to expand into new markets while ensuring the current member base remains strong
  • Develop consumer lending and mortgage strategies and position the credit union’s loan programs to ensure a competitive advantage and growth strategies
  • Develops, proposes, gains acceptance for and implement lending program policy and strategy that is consistent with credit union philosophy, objectives, risk parameters, regulatory requirements, operational standards, credit scoring authority and limits
  • Participate on and lead cross-functional teams to ensure successful execution of projects, promotions, new products, and program development. Participate in organization planning and development of new credit union products and services to meet current market conditions and member needs


  • Working knowledge of all federal/state regulations impacting members loans
  • Advanced knowledge of 1st and 2nd mortgage markets, servicing and selling of loans
  • Good project management and time management skills
  • Excellent interpersonal, written and communication skills
  • Professional and courteous attitude to fellow employees, members, management, Board Members and outside vendors. Cooperate with other branch/department personnel to ensure a “team effort” and “prompt member service” are consistently practiced
  • Maintain confidentiality in performing assignments relative to any information received directly or indirectly. Ensure that all information and transactions regarding Credit Union members are kept confidential
  • Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem solving
  • Excellent conceptual, organizational, decision-making, and problem-solving skills
  • Proficient PC skills and proficient in Microsoft Outlook, Word and Symitar, with the ability to learn new software
  • Excellent oral and written communication skills to effectively communicate in the English language
  • Works with key employees in the overall strategy ensuring that departmental strategies are aligned to safeguard against conflict of interests as well also guarantee a unified front in the business’s direction
  • Understanding of government regulations and legal requirements involving mortgage and consumer lending, insurance, and related functions
  • Leadership with an ability to inspire a cross-functional team as well as senior business leadership and executives in a unified direction to realize overall business performance enhancement


Bachelor’s degree in finance or a related field, or an equivalent combination of formal training and experience. Ten years of progressive lending experience in a financial institution or similar field or profession. Thorough knowledge of credit union loan products, applicable policies and standards. Ability to research with strong analytical and financial modeling skills. Demonstrates an ability to analyze large data quantities and drive due diligence.