Credit Union:

Unitus Community Credit Union


Portland, Oregon



Job Description:

At Unitus, each employee has an opportunity to make a difference for our members. As part of the Card & ATM Support team at the Unitus Headquarters in downtown Portland, the Card & ATM Support Representative provides service and resolution to internal and external members of the department ensuring our commitment for unparalleled service – the kind that creates the Unitus difference.

Primary responsibilities are the accurate and timely processing of all member payments and deposits received via mail, ATM, and Remote Deposit Capture. This representative also handles a variety of clerical activities such as receiving and researching return mail, applying critical thinking to assist in detecting fraud on certain transactions, and responding to a variety of research and/or verification requests as needed. They provide exceptional internal department and organizational service in response to needs and requests. The Card & ATM Support Representative must also use sound judgment in resolving problems and making recommendations.

As an ideal candidate, you will have:  

  • High school or equivalent certificate
  • Experience in a clerical or customer service role using computer systems for data entry and inquiry preferred but not required.
  • Strong ability to work with numbers while maintaining attention to detail and performing follow through on problems through resolution using technology and people resources
  • Excellent interpersonal and communication skills including effective listening, problem-solving, writing, and using tact in dealing with internal and external members and colleagues
  • Excellent PC skills (Microsoft Office Suite) and ability to demonstrate Unitus services through the use of technology
  • Comprehend and adhere to all company wide and department specific policies and procedures
  • Demonstrated decision-making and problem-solving skills with excellent attention to detail and follow through
  • Ability to maintain privacy and confidentiality
  • Basic math and 10 key skills
  • Comfortable working in a fast-paced environment
  • Must be reliable and dependable in being at work, being on time, and meeting deadlines

What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing! Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.