Credit Union:

Consolidated Community Credit Union






Contact: Kate Montgomery
Phone: (503) 797-7577

Job Description:

What you’d be doing

  • Day-to-day oversight and management of branch – responsible for profitability, meeting service standards, operational excellence, and maintaining an exceptional member experience.
  • Implementing corporate culture through reinforcement of quality service and teamwork, maintaining a high level of employee morale within the branch to maximize employee and member satisfaction.
  • Staffing, training, performance appraisals, promotions, career development, salary actions, and terminations of branch employees.
  • Providing a safe work environment by addressing complaints and supporting employees through coaching and mentoring.
  • Representing CCCU in community activities to promote membership.
  • Responding to members’ requests, problems, and complaints, and/or directing them to the proper person for specific information and assistance.
  • Communicating and implementing new ideas and marketing strategies within branch market areas to improve sales, cross-sells, marketing, and staff development.
  • Ensuring branch compliance with audit and regulatory procedures.
  • Demonstrating strong knowledge of and commitment to following all State and Federal laws, banking regulations, and all credit union policies and procedures.
  • Other duties as assigned.

Desired qualifications

  • Bachelor’s degree or equivalent education and experience
  • 5 years’ experience in a management position within a financial institution, Credit Union preferred.
  • 5-10 years’ experience working in a financial institution, Credit Union preferred.
  • Detail-oriented, excels at multi-tasking and problem resolution, and can work independently.
  • Ability to supervise, train, and motivate staff while maintaining an effective and efficient schedule of workflow.
  • Demonstrated excellence in maintaining and fostering positive relationships with employees, customers/members, and business partners.
  • Excellent verbal, written, and computer literacy.

Physical Requirements

  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Ability to use a keypad and keyboard and mouse for extended periods of time.
  • Vision and hearing to normal range (or corrected).
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • No adverse environmental conditions are expected.

Other Requirements

  • Must be bondable – credit and background check required.
  • Comprehend and adhere to all Credit Union policies and procedures, banking regulations, and federal, state, and local laws.
  • Reliable transportation; must be able to infrequently travel between branches.
  • Ability to follow all credit union policies and procedures as well as all banking regulations and federal, state and local laws.

Diversity, Equity, Inclusion, and Belonging

We believe that diversity drives innovation and that the uniqueness of our employees and members are what drive us forward each day.