Branch Manager

Essential Functions:

• Leads the team to achieve branch profitability; creating revenue through the process of cross-selling, deepening member relationships, and strengthening member loyalty
• Responsible for the daily operations of the branch, ensuring all functions are completely and properly performed
• Security, risk and regulatory policies and procedures are followed
• Develops and maintains a positive and inclusive work environment. Leads by example and serves as a trustworthy leader
• Support team members conducting outside sales to acquire new business, to include but not limited to Treasury Management/Relationship Development and lending departments
• Executes established operational goals and ensures that credit union-wide plans are complemented and supported
• Coaches and develops team members. Motivates individuals to be successful at work (i.e. provide exemplary service, demonstrate accuracy, and achieve sales and referral goals)
• Maintains knowledge of and educates team on all products, services, technology, policies, and procedures.
• Ensures branch is staffed effectively. Functions as a Member Service Representative/Teller, as needed
• Assists internal and external members with escalated issues; utilizes sound problem resolution skills, and maintains a comfortable and productive work environment
• Responsible for hiring, training and continuous development of branch team members
• Maintains thorough team member documentation, writes, and issues performance reviews and disciplinary documents
• Conducts meetings to ensure important information is communicated timely to team members
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable State and Federal laws
• Provides exceptional internal and external member service
• Consistently makes positive contributions to meet/exceed personal, team, and organizational goals
• Understands and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA)
• Completes other assigned duties commensurate with position

• Bachelor’s degree in related discipline and a minimum of 2 years of financial institution experience or the equivalent combination of education and experience
• Prior experience in a frontline position is required.
• Experience leading a team is required
• Demonstrated ability to cross-sell
• Demonstrated ability to train and coach others in job duties and engage all others to function at expected levels
• Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
• Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
• Performs job independently with limited supervision; works effectively on own and as part of team
• Ability to read and carry out various written instructions and follow verbal directions
• Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
• Promotes and applies the highest professional and ethical standards, and fair treatment of others
• Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities