Credit Union:
First Tech Federal Credit Union

Type: Staff

Contact: Elizabeth Chine

Closing: 2/29/2020

Job Description:

Are you passionate about helping people find creative solutions to complex problems? Do you thrive in a fast paced environment with future growth potential? This role has both. We are seeking service focused individuals who are eager to deliver an excellent experience for all of our member. The Collector role partners with our members to help them navigate their financial challenges and to find a common solution. Qualified candidates will have 1 year of experience in customer service and/or sales, previous collections experience is a plus but not required. Having a basic understanding of loan calculation and financial regulation will help you succeed. Are you the collector we are looking for?

Here’s what you can expect from the job and what you need to be successful:

Job Duties:

  • Make outbound collection attempts (on financial products like auto loans, credit cards, mortgages, etc.) by phone, mail, and e-mail according to the department standards
  • Accept inbound calls/e-mails and return phone calls and e-mails in a timely manner
  • Transact routine financial business or refer to appropriate team member
  • Explain or resolve defaults and delinquencies with members’ accounts
  • Review accounts for workout arrangements such as extensions, interest only payments, forbearance and partial payments
  • Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
  • Review accounts for action such as repossession, foreclosure, legal filing, closure, suspension and charge off

Essential Skills:

  • Minimum 1 year of previous experience in customer service and/or sales required
  • Minimum 1 year of previous financial industry (bank or credit union) experience preferred
  • Minimum 1 year of previous experience in collections preferred
  • Spanish fluency required – reading, speaking, and writing
  • Thorough understanding of loan contracts and state laws relating to collections preferred
  • Demonstrated negotiations skills
  • Basic understanding of loan calculations including APR, amortization scheduled, simple interest calculations
  • Proficiency in basic mathematics, ten-key, calculator

Location: Hillsboro, OR

Schedule: Monday – Friday 6am – 6pm with rotating Saturdays 7:30am – 4pm

First Tech is not currently offering Visa sponsorship for this position.

Interested in applying? Apply here


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)