Credit Union:

America's Credit Union


DuPont, WA



Job Description:

A day in the life of a Member Solutions Bankruptcy Specialist:

  • Work with vendors and attorneys to complete bankruptcy process
  • Track and process bankruptcy notices, monitor and follow up on cases
  • Communicate verbally and in writing with attorneys, members, and court trustees
  • File proof of claims and reaffirmation agreements while ensuing deadlines are met
  • Prepare monthly reports for bankruptcy tracking
  • Process bankruptcy payments and account adjustments as assigned
  • Provide high priority to member satisfaction: act in accordance with ACU Quality Service Standards
  • Contact members by telephone, written correspondence and/or through outside collection services to resolve delinquent status. Negotiate and coordinate payment arrangements with members; originate loan extensions and work out agreements
  • Recommend for charge-off, repossession and legal actions
  • Will act as a credit union representative dealing with bankruptcies, small claims court, collection agencies, credit meetings, and attorney as required
  • Stay current with regulations, operational changes and required training
  • Remote work opportunities

Education and experience you already have:      

  • High school diploma or equivalent (GED)
  • Minimum two-year successful work experience in account collections preferable in a financial institution and/or related field

Skills we are looking for:

  • Should possess strong analytical ability and be able to work independently and in a team environment 
  • Must possess good communication and interpersonal skills; be highly motivated and well organized in order to accomplish work
  • Ability to respond to 60-100 daily calls and ability to handle challenging and difficult members in a professional manner
  • Requires a high level of experience and proficiency using computers and software including Symitar, Microsoft Word, Excel, and Outlook
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
  • Must be detail oriented and have the ability to meet established priorities and deadlines
  • Ability to gather and summarize data for reports, find solutions to various problems and prioritize work
  • Ability to use 10-key calculator
  • Desire to be a part of an awesome team!

We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week.

  • Work-Life Balance
  • Generous PTO (Paid Time Off)
  • 11 Paid holidays
  • Paid Bereavement Leave
  • Paid Jury Duty leave
  • Training and advancement opportunities
  • 401k with match up to 8%
  • Mortgage discounts
  • No interest employee loans for work wear
  • Paid volunteering at ACU sponsored events
  • Bonus opportunities
  • Company paid long term disability and life insurance
  • Full Medical, Vision and Dental benefits
  • Annual employee event for all staff and their families
  • Employee Assistant Program (EAP)
  • Flexible Schedules
  • Remote Work Opportunities

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.

Principals only. Recruiters, please don’t contact this job poster. Do not contact us with unsolicited services or offers.