Bankruptcy Specialist

A day in the life of a Member Solutions Bankruptcy Specialist:

• Work with vendors and attorneys to complete bankruptcy process
• Track and process bankruptcy notices, monitor and follow up on cases
• Communicate verbally and in writing with attorneys, members, and court trustees
• File proof of claims and reaffirmation agreements while ensuing deadlines are met
• Prepare monthly reports for bankruptcy tracking
• Process bankruptcy payments and account adjustments as assigned
• Provide high priority to member satisfaction: act in accordance with ACU Quality Service Standards
• Contact members by telephone, written correspondence and/or through outside collection services to resolve delinquent status. Negotiate and coordinate payment arrangements with members; originate loan extensions and work out agreements
• Recommend for charge-off, repossession and legal actions
• Will act as a credit union representative dealing with bankruptcies, small claims court, collection agencies, credit meetings, and attorney as required
• Stay current with regulations, operational changes and required training
• Remote work opportunities

Education and experience you already have:      

• High school diploma or equivalent (GED)
• Minimum two-year successful work experience in account collections preferable in a financial institution and/or related field

Skills we are looking for:

• Should possess strong analytical ability and be able to work independently and in a team environment 
• Must possess good communication and interpersonal skills; be highly motivated and well organized in order to accomplish work
• Ability to respond to 60-100 daily calls and ability to handle challenging and difficult members in a professional manner
• Requires a high level of experience and proficiency using computers and software including Symitar, Microsoft Word, Excel, and Outlook
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Must be detail oriented and have the ability to meet established priorities and deadlines
• Ability to gather and summarize data for reports, find solutions to various problems and prioritize work
• Ability to use 10-key calculator
• Desire to be a part of an awesome team!

We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week.

• Work-Life Balance
• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 8%
• Mortgage discounts
• No interest employee loans for work wear
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• Flexible Schedules
• Remote Work Opportunities
• AND MORE!

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.

Principals only. Recruiters, please don’t contact this job poster. Do not contact us with unsolicited services or offers.