Assistant Call Center Manager
Oregon State Credit Union
Region: Corvallis, OR, USA 97333
Contact: Brie Caffey
Let your leadership and call center experience take you to the next level at a local, billion dollar credit union. Oregon State Credit Union is one of the most solid and respected credit unions in the Northwest and unlike some call centers our service, not our call time, is key. We are in search of a manager that can lead a team to balance outstanding service with low hold times. One that appreciates our strong reputation of integrity and our commitment to our not-for-profit culture that makes a difference in the lives of our members.
Our Assistant Call Center Manager requires more than just a pleasant voice; it’s a key position that requires confidence, tact, professionalism and leadership. In tandem with the Call Center Manager, you’ll direct and be responsible for the daily operations of our Call Center and our electronic branch. You’ll monitor call software, implement security controls and handle escalated calls. You will take the lead on staff supervision -coaching, evaluating, supporting and inspiring our team to offer their friendliest and most accurate service. You’ll be is responsible for supervisory duties including setting performance expectations, evaluations, employment issues, coaching staff, training and mentoring staff. You’ll underwrite loans, ensure compliance, be responsible for accurate monthly reports and act as primary contact for our after-hours vendor.
Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That’s what makes us different from banks and how we’re able to create financial solutions that make lives better. The service you’ll provide via leading and inspiring our Call Center staff is critical to our success.
What you will need to be successful:
- HS diploma or GED
- At least 2 years of supervisory experience
- Call center experience
- Financial industry experience and lending experience, preferred
- Strong leadership, communication and computer skills required
Ways we’ll appreciate you:
- A positive atmosphere
- 100% credit-union-paid employee medical, vision, dental, life, short-term and long-term disability insurance; dependent coverage available
- 401k Retirement savings plan with an amazingly generous employer match!
- Bonuses, paid holidays and paid PTO time
- Tax-saving Flexible Spending Plans
- Premier membership perks, loan discounts, company clothing, wellness and recognition programs
Location: 4800 SW Research Way, Corvallis
Work type: Full-time, exempt
Annual Compensation: Generally starts at $64k/yr +bonus, more depending on experience
Equal opportunity employer, including vets and disabilities
The above information is intended to provide the general nature of work performed in this position and
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.