The following list of resources will provide helpful toolkits, case studies, and articles for each of the recommendations as well as overarching DEI resources.

Founded with a “people helping people” mission, credit unions have long worked to equitably build and inclusively serve diverse memberships in their communities. The strength of the Credit Union Movement is in the diversity of its many unique memberships, which together create a united fabric of access to affordable financial services.

This Resource Library complements the set of recommendations compiled by a credit union-driven Diversity, Equity, and Inclusion Task Force. Follow this link to view the full set of recommendations and action steps.

We appreciate the cooperative work of credit unions to share ideas, inspiration, and learnings. The case studies and resources presented in this Resource Library should not be considered endorsements or preferred solutions. Instead, they serve as examples of ways to advance DEI, for credit unions to review. Please reach out to Carmen Vigil if you’d like to share a resource.


View the full recommendations and action steps compiled by a credit union-driven Diversity, Equity, and Inclusion Task Force.

View Recommendations


Visit the online community to ask questions of peers, share best practices, and stay up-to-date on the latest resources.

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Recommendation 1: Conduct organizational benchmarking and provide leadership education.

Organizational Benchmarking

Leadership Education

Recommendation 2: Commit staff time to ongoing DEI work. 

Sample Job Descriptions & Compensation Considerations

Credit Union Examples

Recommendation 3: Develop an Employee Resource Group (ERG) program or a cross-functional team to empower and support communities within your credit union.

Credit Union Examples

Recommendation 4: Encourage cultural competency. 

Recommendation 5: Audit hiring and promotion processes to ensure diversity and equity in policy, process, and practices.

Recommendation 6: Proactively connect employees from historically marginalized communities to development opportunities that the credit union offers to support their growth, promotion, and retention.

Recommendation 7: Provide DEI training for hiring managers and recruiting staff, including implicit bias awareness training, and interviewing best practices.

Recommendation 8: Develop a plan for attracting, recruiting, and inviting underrepresented talent to join the credit union team.

Job Boards Aimed at Underrepresented Groups

Credit Union Examples


Recommendation 9: Invest time in researching and understanding the specific demographics of your community.

  • American Community Survey (ACS) The ACS helps local officials, community leaders and businesses understand the changes taking place in their communities. It is the premier source for detailed population and housing information about our nation. Conducted under the Census Bureau umbrella, the information is gathered annually and reports at the neighborhood level.
  • Longitudinal Employer-Household Dynamics The Longitudinal Employer-Household Dynamics (LEHD) program is part of the Center for Economic Studies at the U.S. Census Bureau. The LEHD program produces new, cost effective, public-use information combining federal, state and Census Bureau data on employers and employees under the Local Employment Dynamics (LED) Partnership. State and local authorities increasingly need detailed local information about their economies to make informed decisions. The LED Partnership works to fill critical data gaps and provide indicators needed by state and local authorities.
  • Census Reporter
  • Justice Map – Visualize race and income for your community and country.

Paid Resources

  • Claritas
  • Coopera Coopera is a full-service Hispanic growth firm providing custom solutions for credit unions nationwide to grow by reaching and serving the Hispanic market.

Recommendation 10: Conduct a DEI Audit.

Recommendation 11: Develop inclusive and equitable product design processes that address the specific needs of historically underserved populations.

Credit Union Examples

Recommendation 12: Adopt specific strategies to increase supplier diversity.


Recommendation 13: Work to understand the specific issues impacting the communities your credit union serves.

Recommendation 14: Make a commitment to deep and sustained engagement in service of your community.

Recommendation 15: Invest time and resources in community organizations and approach community partnerships through a lens of empathy, relationship-building, and shared accountability.

General Resources



  • Adaway Group [website] – education on equity and inclusion, equity audits
  • Alison Carr [website] [email] – DEI consultant, Goodwill Ambassador
  • Derrick Boles [Facebook] [LinkedIn] – author and speaker, organizational development
  • Jennifer Bouman-Steagall [website] – employment attorney and DEI trainer
  • Capacity Building Partnerships [website]
  • Center for Equity and Inclusion [website]
  • Coopera [website] – serving the Hispanic market
  • Diversity Center for Seattle [website]
  • Shari Dunn [LinkedIn] [website] – diversity coaching
  • Erin Jones [LinkedIn]
  • Fleur Larsen [website] – facilitation
  • Nora Liu [LinkedIn][website] – GARE/Race Forward
  • Cheryl Myers [LinkedIn] – DEI consultant
  • Mitchell Stankovic and Associates [website]
  • VisionSpring Inc. [website]
  • Scott Winn [LinkedIn][website] – consultant, racial equity consulting and training
  • The Training Associates [website]
  • Dr. Tony Byers [website]
  • HamaniDEI [website]