How to Develop Contact Center Employees for a Stellar Member Experience

Five credit union leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

CEOs and HR Leaders Weigh in on Talent Management and Culture in Uncertain Times

A total of 170 credit union CEOs and human resources executives participated in a survey to better understand how the current talent shortage is impacting credit unions.

New Business Practices Inspired by Credit Unions’ Visit to South Korea

GoWest credit unions explored the principles, best practices, structure, and values of South Korean credit unions through the Global Bridges Program.

Q&A with Carla Cicero: One of the Most Powerful Women in Credit Unions

Carla Cicero, President and CEO at Numerica Credit Union, shares insights in the “strategic reboot” and advancement of women in credit unions.

First Time Attendee’s Guide to MAXX 2022

Here are some best practices, tips, and tricks to get the most out of your MAXX experience.

What’s the Deal with Talent Retention?

Culture is at the crux of the talent retention challenges and MAXX 2022 is excited to present several culture-focused sessions to help attract and keep your best talent.

Download this App Now to MAXXimize Your Convention Experience

The GoWest Events App is THE must-have tool to have at MAXX, with features like floorplan, agenda, media sharing, and announcements — it will ensure you don’t miss a thing!

Why 15 Emerging Leaders Program Graduates Say Their Careers are Forever Changed

The graduates and the program educator share the significant impact this program has in forming the next generation of credit union leaders.

GoWest Regulatory Advocacy Celebrates Win for Credit Unions

NCUA guidance eliminates prescriptive DOR requirement from exam manual.

ICU Day is Oct. 20. What Does Your CU Have Planned?

Tell us how you will celebrate this year for a chance to be featured in an upcoming edition of On The Go!

How Pima FCU’s Leah Friedenberg is Making a Difference by Serving on this Nonprofit’s Board

The credit union’s SVP of Organizational Development recently joined Gabriel’s Angels, an organization offering pet therapy to at-risk kids in Arizona.

The Perils of Investor Overconfidence

CUNA Mutual Group’s chief marketing strategist discusses how trusting economic forecasts with high confidence can misguide investing decisions.

Credit Union Messaging Greets Thousands of Lawmakers in Denver

During the nation’s largest bipartisan gathering of state legislators, GoWest strategically launched a credit union advertising campaign throughout the city.

A Game-Changing Experience: 44 GoWest Members Graduate WCMS

Learn about the Tau Class’s experience in Western CUNA Management School and the impact it has left on them.

How a Community Business Center Made Tongass FCU the Focal Point of the Town

From a coffee shop and community garden to workshops and more — learn about the credit union’s recent project, “The Commons.”

Credit Union Collaboration Leads to Development of Washington’s First Land Bank

How a GoWest Foundation grant, credit union collaboration, and advocacy are driving affordable housing solutions in Spokane.

Create a Deeply Engaged Workplace with Shane Feldman at MAXX 2022

In traveling the globe, Feldman has decoded frameworks that help leaders build a stronger, more connected organizational culture.

Northwest Classic Raises $1.6 Million ‘Fore’ Children’s Miracle Network

The in-person return of the charity golf tournament was a collaborative effort led by First Tech Federal Credit Union and supported by more than 20 credit unions.