Sometimes email systems decide that messages from nwcua.org or nwcuf.org (or other senders) might be spam or junk, even if you’ve signed up to receive those emails. A process called safelisting can help solves the problem. Safelisting NWCUA as an email sender will help ensure that you continue to receive the emails you’ve signed up for. There are two ways to accomplish this.


QUICK SAVE OUR DOMAINS

Reach out to your IT department to make sure that they have our domains saved so you receive timely information. For client side safelisting please see the information below.

NWCUA.ORG NWCUF.ORG NWCUASTRATEGICLINK.COM

QUESTIONS

If your IT department has questions or needs help with this process, please direct them to fill out our form. We will gather your information and respond within 48 hours of receiving your message. For immediate assistance please contact, Digital Marketing and Analytics Specialist, Ben Shuey.

Complete This Form

SERVER-SIDE SAFELISTING

When an email message reaches your email server, the server applies rules and algorithms to determine whether or not to send that email to your inbox. Common email servers (like Microsoft Exchange and Office365) have options to specifically allow emails from individual senders and even entire domains.

If messages from the nwcua.org and/or nwcuf.org domains aren’t reaching you or your team, ask your IT department or email team to safelist those domains and the following IP address ranges on your email server.

CIDRRange of IP Addresses
173.236.20.0/24Start:173.236.20.2
End: 173.236.20.254
192.92.97.0/24Start:192.92.97.2
End:192.92.97.254
52.128.40.0/21Start:52.128.40.0
End: 52.128.47.255

CLIENT-SIDE SAFELISTING

After your email server has been configured to safelist the nwcua.org and nwcuf.org domains, you may also need to configure your specific email client (like Outlook) to allow our emails to reach you. Alternatively, if you use an email platform like Gmail, Apple Mail, or Yahoo, you will need to set these programs to safelist NWCUA emails.

Try this first: If you find an email in your spam folder that is not spam, take a moment to mark it as “not spam” or “not junk.” This automatically tells your email program to add NWCUA to your safelist.

If you continue to experience problems, follow the steps below for your specific email client:

Microsoft Outlook

  • Search for messages from NWCUA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • On the “Tools” menu, click “Options.”
  • On the “Preferences” tab, click “Junk E-mail.”
  • On the “Safe Senders” tab, click “Add.”
  • Add nwcua.org where it says “Add address”.
  • Click “OK.”
  • Repeat these same steps for nwcuf.org.

Gmail

  • Search for messages from NWCUA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Open an email that you have received from NWCUA.
  • Click on the small down-arrow next to “Reply.”
  • Click “Add ___@nwcua.org to Contacts list.”
  • Repeat these same steps for nwcuf.org.

Yahoo! Mail

  • Search for messages from NWCUA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • You must set up a “filter,” but first:
    • If you find email from nwcua.org in your “Yahoo! bulk” folder, open the email and click “Not Spam,”
    • If you find mail from nwcua.org in your “Blocked Addresses” list, select the email and click “Remove Block.”
  • Now create the filter:
    • Open Yahoo! Mail and click on “Mail Options” in the upper right hand corner.
    • Select “Filters” in the bottom left corner.
    • On the Filters page, click “Add”.
    • Select the “From header:” rule, and add “contains” and “nwcua.org” to match all mail from nwcua.org.
    • Click the “Choose Folder” pull down menu and select “Inbox.”
    • Pick the “Add Filter” button.
  • Repeat these same steps for nwcuf.org.

AOL.com Webmail

  • Search for messages from NWCUA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Click the “Contacts” link (or open your AOL Address Book).
  • Click the “+New” button.
  • In the “New Contact” window, enter “___@nwcua.org” into the “Primary E-Mail 1” field.
  • Click another email, and enter “___@nwcuf.org” into the “E-Mail 2” address.
  • Click “Create.”

AOL Email Client

New Subscribers: Add the “From” address to your AOL address book:

  • Click the Mail menu and select “Address Book.”
  • Wait for the “Address Book” window to pop up, then click the “Add” button.
  • Wait for the “Address Card for New Contact” window to load.
  • Once loaded, cut and paste the “From Email Address” into the “Other E-Mail” field.
  • Make our “From Address” the “Primary E-Mail” address by checking the corresponding checkbox.
  • Click the “Save” button.
  • Repeat these same steps for nwcuf.org.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder.

  • Open web mail and look in your Spam Folder.
  • If your find a message from NWCUA in your spam folder open it and click the “This Is Not Spam” button.
  • Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.
  • Repeat these same steps for nwcuf.org.

Apple Mail/OSX

  • Search for messages from NWCUA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Go to “Mail” > “Preferences,” then go to the “Rules” tab.
  • Select “Add Rule.”
  • Give this rule a name such as “Email from nwcua.org”.
  • Create a rule that says, “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “nwcua.org.”
  • From the actions, select “Move message” to mailbox “Inbox.”
  • Click “OK.”
  • Repeat these same steps for nwcuf.org.