ATM Management Doesn’t Have to be a Headache
January 18, 2022
Among the many services that credit unions provide to members, digital banking is one of the most important.
ATMs offer convenience and are a vital touchpoint with your members, especially outside of branch hours, when they need easy access to cash or to make deposits. And while ATMs are a critical element of member convenience, the operational complexities that come with maintaining an ATM fleet can be burdensome for credit union staff members.
A new Strategic Link partner is lifting that burden.
Dolphin Debit Access provides credit unions with a more efficient alternative to in-house ATM management. It offers complete, worry-free ATM network services covering every aspect of managing ATMs, from site prep and equipment procurement to system updates and cash management.
“Northwest credit unions are always looking for better ways to manage their operations,” said Cameron Smith, Vice President of Strategic Partnerships and Resources. “Dolphin Debit’s solution enables credit unions to reduce the time that staff spend dealing with cash ordering, machine repairs, and disputes, allowing them to focus on other productive member-service issues.”
Dolphin Debit’s team is comprised of ATM experts who also play a consultative role, working with credit unions to bolster their ATM fleet strategy. While credit unions maintain complete control of the ATM program’s design and income, Dolphin’s team of experts allows staff to relinquish their ATM duties — no more operational runaround, no more out-of-balance research, and less vendor management.
Additionally, Dolphin Debit’s proactive monitoring and maintenance means that any problems are usually spotted before the credit union receives the first member complaint. The company also shrinks operational costs and eliminates capital expense by fronting the funds necessary to upgrade existing ATMs or purchase new machines on behalf of the credit union.
As the U.S. ATM services division of global fintech giant Euronet Worldwide (NASDAQ: EEFT), Dolphin Debit is backed by 25-plus years of experience in operating a network of more than 50,000 ATMs throughout the globe. It’s time to rethink ATM management. For more information about Dolphin Debit, visit its partner page or contact the Strategic Link team.