STCU Fully Reopens All Branch Locations

STCU, based in Liberty Lake, Washington, announced last week it has reopened all of its branches for the first time in 14 months.

Following Memorial Day weekend, the credit union opened its Downtown Spokane branch, which has been remodeled, as well as the STCU branch in Spokane’s historic Hutton Building. In addition, STCU reopened the lobbies at two branch locations that had only offered drive-thru lanes for several months.

“This is yet another sign that the Northwest is emerging from the pandemic and fully open for business,” said Ezra Eckhardt, President and CEO. “We know that many in the community still face challenges, and we’re here to help at each and every one of our locations.”

STCU continues to ask members and staff to abide by social distancing guidelines, and to wear masks if they’re not fully vaccinated.

The credit union has 28 branch locations in Eastern Washington, North Idaho, Tri-Cities, and the Columbia Basin. While drive-through lanes and ATMs were open, the credit union began closing some of its lobbies in March 2020. That move allowed STCU to allocate more resources to higher-volume branch locations and provide more flexibility for staff scheduling as schools shifted to remote learning.

During the pandemic, STCU members have used the credit union’s mobile app, online banking, and other digital banking tools in record numbers. Use of those tools continues to climb, even as some of the state’s social distancing guidelines have eased.

Despite those trends, the credit union’s commitment to in-person service remains strong. STCU added five branch locations during the pandemic, and is scheduled to open its long-anticipated Argonne Branch this summer. In addition, the proposed merger with Coulee Dam-based CDFCU, would add another five branch locations.

If all goes as planned, STCU will have 35 branch locations by year’s end, up from 22 at the start of the pandemic.

“Visiting a branch remains a foundation to the STCU member experience,” said Chris Severin, STCU Vice President of Retail. “Our branch staff are ready and excited to open every door for our members.”

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Posted in Around the NW.