5 Questions to Ask Before Signing with an E-Signature Provider

Strategic Link partner, SIGNiX, says credit unions should consider security, ease of use, price, and customer support when choosing a digital or electronic signature solution.

picture of someone signing electronically3/30/2021

In today’s fast-paced digital world, credit union members demand quick, effective, and seamless ways of doing banking online. The need for a convenient, secure, and reliable digital or electronic signature platform is no longer a luxury, but a necessity for credit unions in 2021.

Selecting a digital or electronic signature vendor that meets your needs, as well as the needs of your members, is one of the most important decisions you can make. Strategic Link partner and e-signature provider, SIGNiX, shares five key questions you should ask before signing on with a vendor.

  1. How Secure is Your Platform?
    Security is of the utmost importance when dealing with confidential documents, so one of your first questions should focus on that. Does the digital or electronic signature solution authenticate the identity of the signers? If so, how does it do this? Is it a digital signature or electronic signature? Does it audit the signature process so that every step is tracked? Is there a verification process that allows you to easily see if the signature is valid and has not been tampered with? Digital evidence is vital for transactions to be legally sound, and your digital signature platform should contain the highest level of evidence and security.
  2. Is Your Platform Easy for Your Staff to Adopt and Use?
    When looking for your digital signature provider, find out how easy it is to prepare and send documents through their service. Can you create document templates so you can easily reproduce the ones you use most often? Once you send your document, is it easy to track in real time? Do you have to download an app to use the service? It is essential that the platform be accessible for both you and your customers and signers, so make sure you are comfortable with the product before moving forward with your provider.
  3. Is It Easy for Signers to Use?
    Your digital or electronic signature software needs to make life simpler for your signers, not more complicated. Make sure your selected platform is easy for signers to use and will create a positive user experience.  
  4. How Much Does it Cost?
    With a multitude of digital and electronic signature providers saturating the market, it is important to perform your due diligence to see how pricing compares. Make sure you aren’t being overcharged for basic features, or potentially facing a dramatic hike in prices or unexplained fees at renewal time. If you are interested in a company that offers services beyond the standard features and functionality, make sure the costs are clearly outlined. You do not want to adopt a service to later realize it is not within your budget or comes with hidden fees.
  5. What is the Support Like?
    Reliable customer support with any new technology is critical. Ask about the availability of the support staff and the resources available to you. Is it easy to reach them, or will you receive a standard email reply followed by a long wait? Are there training materials to help you learn more about the products, understand how to prepare and send documents for electronic signature, and how to effectively use the technology? Good customer support will make a difference in both user adoption and employee success.

The need for a trusted digital or electronic signature platform is paramount for businesses of any size. Asking the questions outlined in this article will allow you to find an e-signature platform suited to your business’s needs that is safe and secure, easily accessible and usable, and with an advanced support team that is dedicated to the success of your customers and partners.

Learn more about SIGNiX by visiting its partner page online, or contact the Strategic Link team.