SELCO Employs Eltropy’s Text Messaging Solution to Speed up Loan Application Process
Eltropy’s secure and compliant texting platform meets the rigorous SOC 2 Trust Principles for security, confidentiality, and availability.
Text messaging is a great way for credit unions to communicate with their members because it’s typically faster than an email, phone call, or in-branch visit. And thanks to innovations in technology, text-messaging solutions today are just as secure and compliant as other methods of communication credit unions have used for decades.
In fact, credit unions around the country are not only using text messaging to communicate important alerts and reminders to their members, but they’re also leveraging the technology to speed up various processes, even those that deal with sensitive information.
SELCO Community Credit Union, based in Springfield, Oregon, for example, uses Eltropy’s award-winning text-messaging solution to more quickly and efficiently process loan applications. Since implementing the technology, team members report faster response times and increased member satisfaction.
“Eltropy is easy to navigate and is a great use of technology to move our company forward and stay competitive in this day and age, where members want quick service wherever they go,” said Sarah Means, Loan Center Manager at the credit union.
Ensuring credit unions remain secure and compliant is a top priority for Eltropy. The Strategic Link partner recently received an SOC 2 Type II attestation report for its text-messaging platform. Developed by the American Institute of CPAs, SOC 2 is an extensive auditing procedure that ensures that a company is handling customer data securely and in a manner that protects the organization as well as the privacy of its customers.
Conducted by AARC-360, a nationally recognized CPA firm registered with the Public Company Accounting Oversight Board, the audit affirms that Eltropy’s information security practices, policies, procedures, and operations meet the rigorous SOC 2 Trust Principles for security, confidentiality, and availability.
“Eltropy strives to maintain the highest levels of internal controls, quality assurance, and compliance across the entire company,” said Eltropy’s Vice President of Strategic Accounts, Ashish Rathi. “SOC 2 has played a major role in redefining the policies and procedures across our entire organization, from risk assessment to incident management to change management. This is a monumental moment for Eltropy as it officially affirms our commitment to providing the most secure solution for credit unions and their members.”