A Panel of Experts Weigh in on the Future of Contactless Payments


You’ve heard it time and time again — the future of finance is digital. Although not new to the payments space, digital wallets, contactless payments, and contactless ATMs were not commonly adopted solutions in the U.S. market until recently. Given the current operating environment, many credit unions are reporting renewed member interest in these solutions.

Tomorrow, Northwest Credit Union Association President and CEO, Troy Stang, will convene an impressive panel of thought leaders and industry experts for a live, high-level dialogue on digital-first strategy during the CU Learning TRAXX Operational Innovation session: Hands Free! The Future of Payments are Contactless.

Joining Stang are Todd Clark, President and CEO of CO-OP Financial Services; Melissa Kopp, Director of Business Strategy at FIS; Bob Long, Chief Revenue Officer at Member Access Processing (MAP), and Libby Calderone, President and Chief Operations Officer at LSC.

Together, the panel will interpret market feedback, uncover the latest results in card transaction data, and lead an engaging discussion about emerging digital strategies. CEOs; board members; and technology, operations, and marketing professionals will leave the conversation with a clear understanding of the landscape and actionable next steps.

“The pandemic has only proven what we knew to be true — the demand for contactless payments is growing. It’s an essential service that credit unions are integrating into their long-term strategies as they consider members’ needs in this new operating environment,” said Stang.

Throughout his career, Clark has specialized in identifying technology gaps in the market and determining how emerging technology will fill those gaps, all with an aim of uncovering efficiencies for smaller financial institutions. Prior to CO-OP, Clark spent 22 years with First Data Corporation, where he last held the position of SVP/Head of STAR Network and Debit Processing.

In Kopp’s role with FIS, she is responsible for driving organizational initiatives within new partner verticals and collaborating within the payments industry to expand credit relationships. Previously, she served as the Senior Business Development Leader at Worldpay, collaborating with industry partners to implement payment initiatives and programs to drive incremental revenue for the organization.

Long handles business development, sales, relationship management, channel and consulting partnerships at MAP. Prior to joining MAP, he spent more that 20 years working in financial services and the payments industry. Most recently, he directed business development as part of the senior leadership team with Daon, a software firm specializing in biometric authentication for the global financial services markets. 

Calderone is responsible for the growth and retention of LSC’s business with the objective to help credit unions compete in a complex financial marketplace. With 30 years of prior experience as a credit union President and CEO, she understands the challenges and opportunities credit unions and members face. Calderone also currently serves the credit union industry as the Vice Chair of American Share Insurance and the Chair of ESI (Excess Share Insurance) in Dublin, Ohio.

Stream Sessions On-Demand and Visit the Strategic Link Trade Show

To check out all five future-focused sessions scheduled for tomorrow, visit CU Learning TRAXX online. For those who registered and missed them, Aug. 5 sessions are now available on the platform for on-demand streaming.

Haven’t signed up for CU Learning TRAXX yet? There’s still time to register! With an All-Access Pass, every staff member at your credit union has access to all 42 information-packed CU Learning TRAXX sessions, including on-demand recordings for sessions already passed.

Additionally, ALL Northwest credit unions can access the virtual Strategic Link Trade Show — open now and accessible 24/7! Log on at your leisure to peruse dozens of virtual booths and discover the latest in fintech, member services, insurance, and more. Join during every CU Learning TRAXX session day, 11 a.m. – 1 p.m. PDT, for dedicated “live” hours, where you can chat directly with potential business partners.

*This session is generously sponsored by Strategic Link partner, Member Access Processing, which offers industry-leading, full-service debit, credit, prepaid, ATM, and mobile solutions. To learn more about them, visit MAP’s virtual booth at the Strategic Link Trade Show.

Have a question about CU Learning TRAXX? Email us!

Posted in Article Post.