Two Experts Share Key Tactics for Driving Engagement in Remote Workforces


Day two of CU Learning TRAXX is just over a week away, and Northwest credit unions can expect even more future-focused programming during five new information-packed sessions on Aug. 26. Subject matter experts will be delving into workplace culture, brand integrity, innovations in fintech, member data, and more.

Marketing, business development, HR, and retail professionals won’t want to miss the first session of Culture Defines Experience: Elevating Employee Culture for the Future. Susan Salgado, founder of Grayson Consulting, will team up with Tansley Sterns, Chief People & Strategy Officer at Canvas Credit Union, to answer the critical question: With so many credit union workforces going remote amid COVID-19, how can credit unions maintain employee wellness, belonging, and a strong cultural identity? They’ll share tactics for driving employee engagement, generating value, and positively impacting a credit union brand.

Salgado is a consultant, speaker, and thought leader whose expertise lies at the intersection of leadership, organizational culture, and customer experience. Her passion lies in creating remarkable workplaces where people will thrive. Drawing on both her academic and professional experience in organizational behavior, Salgado speaks, consults, and advises leaders and speaks with companies across more than 20 industries, including Delta Airlines, Hyatt Hotels, Goldman Sachs, Chanel, Cedars Sinai Hospital System, Sotheby’s, Condé Nast, and Coca Cola.

Sterns joined Canvas in April 2018 and has spent every moment since amplifying the credit union’s ability to transform lives with her innovative marketing, brand, communications, and strategy efforts. She has more than 20 years of credit union leadership experience, previously holding roles in research, sales, service, and government relations. Just prior to joining Canvas, Sterns served as Chief Impact Officer at Filene Research Institute, where she played a pivotal role in building bridges between credit unions, academia, and Silicon Valley. Her work has ensured that even more institutions engage with Filene’s credit union-focused, action-ready research.

“Remote workforces are not necessarily new to the credit union industry, but moving forward, it is likely they will become more commonplace, and maintaining a strong and positive workplace culture will be paramount to a credit union’s success. Salgado and Sterns will share their experiences and expert insight on how credit unions can keep employees engaged within their organization as their operating environment changes.”
— Jordan Beyer, Grassroots Advocacy Manager, NWCUA

Haven’t signed up for CU Learning TRAXX yet? There are a variety of registration options available to fit every schedule and budget. Those who registered for Aug. 5 sessions, but were unable to attend, can now view those recordings on-demand on the CU Learning TRAXX platform.

Additionally, ALL Northwest credit unions can access the virtual Strategic Link Trade Show — open now and accessible 24/7! Peruse dozens of virtual booths and discover the latest in fintech, member services, insurance, and more!

New information on upcoming CU Learning TRAXX sessions and speakers are added daily, so check back often.

Have a question about CU Learning TRAXX? Email us!

Posted in Article Post.