20 More Credit Unions Turn to Glia to Serve Members in an Increasingly Digital World
August 11, 2020
Amid the pandemic, credit unions all over the world have accelerated their digital initiatives to prioritize digital transformation and superior service. Evolving from a phone-centric member service model, credit unions are adopting a digital-first approach, saving time and reducing costs while greatly improving the overall member experience.
Glia, a Strategic Link partner and leading provider of Digital Customer Service, recently announced 20 additional credit unions across the U.S. have selected its communications and collaboration platform to improve how they serve members in an increasingly digital world. The credit unions represent over $45 billion in total assets and more than six million members, adding to Glia’s rapidly expanding presence in the credit union space.
“We are constantly looking at ways to improve member service in the digital domain to drive loyalty and retention. After a thorough review of our options and an in-depth business case analysis, we selected Glia because of their best-in-class capabilities and seamless user experience. With this technology, we expect to deliver an exceptional experience for both members and employees.”
— Geoffry Gilton, Senior Vice President of Technology at Service Credit Union, headquartered in New Hampshire
Glia’s platform enables credit unions to meet members where they are and communicate through whichever methods they prefer. With features like live chat, video banking, and CoBrowsing, members don’t waste time switching communications channels, reauthenticating ,and providing context around who they are and their issue at hand. Additionally, with Glia’s integrated platform, member service agents can operate more efficiently, helping multiple members at once while bringing a personalized touch to the digital domain.
“Glia combines the human touch and digital in a unique way, allowing community-based institutions like credit unions to continue to provide the personalized, exceptional member experience they’re known for, despite physical separation,” said Dan Michaeli, co-founder and CEO of Glia. “Digital communication and collaboration are here now, and they’re here to stay. We’re proud to partner with these credit unions that understand how critical digital transformation is – especially now – and are seizing the opportunity to reinvent how they connect with and serve members as part of this transformation.”
To learn more about Glia, visit its virtual booth at the Strategic Link Trade Show — open now! Credit unions can access the Strategic Link Trade Show 24/7 and chat directly with the Glia team every CU Learning TRAXX session day at 11 a.m. – 1 p.m. PDT.
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