NCUA Issues Cybersecurity Considerations for Remote Work


The National Credit Union Administration recently issued Risk Alert 20-Risk-01 to highlight cybersecurity best practices for employees who are working remotely.

Credit union employees working remotely should adhere to their credit union’s information security and privacy related policies and procedures. Controls over remote work and use of personal devices should be based on a credit union’s risk assessment, and commensurate with the size and complexity of the credit union.

Common cybersecurity risks for remote workers include malware attacks, phishing and other social engineering attacks; and Advance Persistent Threat (APT) attacks. To minimize the risk of a cyberattack while working remotely, policies and procedures should address employee expectations, such as:

  • Ensuring that family members or others do not use devices designated for work;
  • Implementing session time outs and encryption of sensitive information;
  • Keeping devices physically secure;
  • Working with a user account and not an administrator or privileged account;
  • Establishing strong, unique passwords for all logins and devices on their home network;
  • Leveraging firewall capabilities available through internet service providers;
  • Increasing wireless security to the strongest encryption option;
  • Removing unnecessary services and software;
  • Updating software regularly;
  • Maintaining antivirus software and ensuring timely updates to definitions; and
  • Ensuring system and account logs are being collected and maintained.

Credit union management should communicate proactively with employees to verify that remote work is being done securely and provide guidance and assistance as needed.

To minimize the impact of an attack, policies and procedures should address the immediate actions that an employee should take when they suspect a cyberattack, like disconnecting the device(s) from all internet connectivity, keeping the computer on to preserve forensic evidence, and reporting the incident to their organization.

Policies and procedures should also address how the credit union would respond to a security incident, including:

  • Filing a report with local law enforcement or other law enforcement agencies, such as the FBI Internet Crime Complaint Center;
  • Taking appropriate corrective action, depending on the nature of the incident (for example, changing passwords, completing a forensic audit, and scanning and cleaning devices); and
  • Evaluating whether the incident should be reported to the NCUA or state supervisory authority.

Question of the Week

Q. Does the credit union have to provide an adverse action notice when it denies a request for a line of credit increase?

A. Yes, an adverse action notice must be provided when a credit union denies a member’s request for a line of credit increase. An adverse action is defined as:

  • A refusal to grant credit in substantially the amount or on substantially the terms requested in an application unless the creditor makes a counteroffer (to grant credit in a different amount or on other terms) and the applicant uses or expressly accepts the credit offered;
  • A termination of an account or an unfavorable change in the terms of an account that does not affect all or substantially all of a class of the creditor’s accounts; or
  • A refusal to increase the amount of credit available to an applicant who has made an application for an increase.


12 CFR 1002.9
12 CFR 1002.2(c)(1)

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National Credit Union Administration (NCUA)

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Questions? Contact the Compliance Hotline: 1.800.546.4465;

Posted in Compliance News, Compliance News.