Virtual Banking Services Support Members When They Need it Most


Just a decade or two ago, there were few, if any, options for virtual banking, but thanks to advances in technology, credit unions today have many ways of reaching their members online. Amid the current global pandemic, virtual banking services are not only more convenient for members, they’re also safer.

As state and federal officials encourage people to stay home, many Americans are starting to work remotely and are making less trips out in public — which means they need to be able to manage their finances without having to enter a physical branch.

Credit unions offer many options for self-service banking via online portals, mobile apps, and over the phone. Through these avenues, members can access their accounts 24/7 and perform numerous banking transactions.

Solarity Credit Union, based in Yakima, Washington, has a robust mobile app that lets members view account balances, transfer funds, send money to family and friends, deposit checks, pay bills, apply for loans, freeze and unfreeze credit and debit cards, and more.

“We’re really trying to encourage our members to use these remote services,” said Mina Worthington, President and CEO of Solarity Credit Union, based in Yakima, Washington. “There’s not much they can’t do through remote services that they could do with a teller.”

Many credit unions even have video chat capability, deploying services that were once exclusively offered through physical branch visits. This means members can have meaningful face-to-face interactions with credit unions, no matter where they are.

Pioneer Federal Credit Union, based in Mountain Home, Idaho, offers members a drive-up Personal Teller Machine (PTM), which looks like a traditional ATM but has one key difference — it connects members to a teller via a live video feed.

Similarly, Providence Federal Credit Union, based in Milwaukie, Oregon, lets members video chat with Member Service Representatives via a smartphone app to open accounts, apply for loans, ask questions, and more.

In good times and bad, credit unions are committed to providing exceptional service to their members — anytime, anyplace.

Visit NWCUA’s Coronavirus Preparation & Response Resources page to learn more about how Northwest credit unions are supporting their members amid the COVID-19 pandemic. Credit unions are also encouraged to visit the Strategic Link section of the site. Several business partners are stepping up to help credit unions during the COVID-19 crisis.

Have a question or comment about this story? Email us!

Posted in Article Post.