Think Your Credit Union is too Small to Offer Home Loans? Strategic Link has a Solution!


When Puget Sound Refinery Federal Credit Union decided to offer mortgage and home equity loans to members, it was clear a partnership was needed. The $13 million-asset credit union based in Anacortes, Washingtonhas just four employees. It wasn’t feasible to do the work inhouse. 

“Our members consistently asked when we would start offering mortgages,” said Darlene Follett, CEO. “They want all of their loans in one place where they feel safe and not hassled, and they want the best rates possible. Even if we could have operated a mortgage program, we could not have been rate competitive.” 

Follett found the answers she was looking for by networking with leaders of other small credit unions. They sent her straight to Strategic Link partner Consolidated Mortgage Group, operated by Consolidated Community Credit Union in Portland.  

After talking with the team at Consolidated Mortgage Group, Follett was convinced the process would work, and that the services would be personal, especially since her credit union would have its own dedicated loan officer, Nick Hatfield. 

“As the CEO of a very small credit union, I wear a hundred hats in any given day,” Follett said. “Even I thought I probably couldn’t handle another big compliance load, but Consolidated Mortgage Group made it extremely easy. They have certainly lived up to my very high expectation of member service.” 

Four months into the partnership, Puget Sound has two home loans closed and seven others in progress. 

“We’re excited about our partnership with Puget Sound Refinery FCU,” said Brent Schreiber, Vice President of Real Estate at Consolidated. “Their commitment to excellence is what makes our collaboration work so well.” 

Consolidated Mortgage Group is licensed to fund loans in all 50 states and has access to all secondary loan products. Partnering with more than 25 credit unions in the region, Consolidated is helping credit unions fund over 800 loans per year for their members. 

Editor’s note: Need a hand with your mortgage program, or any other business solutions to help you serve your members? Jason Smith, NWCUA Vice President of Strategic Resources, is just a call or email away. 208.286.6794

Posted in Business Solutions, GoWest Solutions.