Collectors’ Council Provides Valuable Information on the Latest in Strategies and Trends

Credit union professionals gathered for the Collectors’ Council at Northwest Credit Union Association’s Tigard, Ore., office on Aug. 28. The councils are held simultaneously in several locations throughout the Northwest.


The Northwest Credit Union Association held its second installment of the Collectors’ Council on Aug. 28, where 58 credit union professionals from across Idaho, Oregon, and Washington learned about trends in collections, current compliance and legal topics, and networked with peers.

Jeff Mortenson, Vice President of Client Relations for SWBC, provided an overview of the industry, along with in-depth and practical insights into today’s collection strategies, processes, technology, and the people who make it work. Two of Mortenson’s colleagues attended as well – Sallie Sylvester, Regional Account Manager, and Matt Smith, Account Vice President.

Michele Bertolino and Trish Walsh, shareholders from the law firm of Farleigh, Wada & Witt, presented information on a host of compliance and legal hot topics, including collections on tribal lands, community property in a bankruptcy setting, and the imposition of fees in various settings where there could be disclosure and contract implications. They also discussed the Fair Debt Collection Practices Act and state collection and consumer lending laws in Idaho, Oregon, and Washington.

The session also offered attendees a roundtable discussion on various issues, including delinquency and recovery rates, as well as training opportunities for new and experienced collectors.

The Aug. 28 Collectors’ Council meeting was the last one for 2018, however several other councils are still upcoming.

The next Marketing, Business Development, and Community Outreach Council is slated for Nov. 7, and the next Compliance Council meeting will be held Dec. 4. Three other council meetings are scheduled for this fall, including: Lenders’ Council on Sept. 13, Commercial Services Council on Nov. 6, and HR & Trainers’ Council on Nov. 14.

To find out more about council membership options and fees, and to view the full list of 2018 sessions, dates, and locations, click here. Information about the 2019 membership options and meeting dates will be available this fall.

Questions about the NWCUA’s councils? Contact Carmen Vigil, NWCUA’s Director, Cooperative Momentum, at

Posted in Councils.