POPin: Transforming the Face of Digital Banking


Imagine having your branch in the palm of your member’s hands—that’s POPin.

From the creator of the original Interactive Teller Machine (ITM), POPin Video Banking Collaboration was designed specifically for financial services in an increasingly digital age.

As the industry’s first and only interactive video banking solution, POPin merges face-to-face video chat with real-time collaboration between financial institutions and members, enabling one-on-one, highly-engaging sales and service opportunities across all digital channels.

“Through Strategic Link’s newest partnership with POPin, NWCUA credit unions can meet ever-increasing demands for above-and-beyond customer experience through personalized assistance at exact moments of need,” said POPin Video Banking Collaboration CEO Gene Pranger, who created the concept of video banking 10 years ago, with POPin as the completion of that vision. “POPin helps members complete nearly all banking tasks via the web, personal mobile devices, or branch-based video, regardless of time or place.”

POPin’s feature suite includes live video chat with simultaneous presentations, document sharing, ID verifications, e-signatures and more. The patented platform also delivers sophisticated analytics and the latest in emotive recognition technology for enhanced service.

By empowering members and financial institutions alike, POPin presents the most complete customer experience and allows branches to offer longer hours, expanded services, and immediate support. Launched last year, POPin already has been adopted by more than a dozen financial institutions. According to Tracey Miller, Vice President of Branch Operations at Boise-based Pioneer Federal Credit Union, POPin offers members the convenience of mobile banking.

“We’re thrilled to offer POPin’s robust mobile video experience for our members’ everyday banking needs,” Miller said.

Now more than ever, financial institutions need to engage members in meaningful ways that set them apart in a competitive market, with the understanding that consumers want to collaborate with professionals regarding complex services, on their own terms, at a time and place convenient to them. Ushering in such an era of self-service, POPin finally enables this level of two-way, trusted communication for the ultimate digital-meets-personal financial experience.

To learn more, join Strategic Link and POPin Video Banking Collaboration for a webinar on Wednesday, May 30 at 1 p.m. PT/2 p.m. MT. Register here.

Questions about our Strategic Link partnership with POPin Video Banking Collaboration? Contact NWCUA’s Vice President, Strategic Resources, Jason Smith, at jsmith@nwcua.org.


Posted in GoWest Solutions.