Credit Union Collaboration in Action

During an emergency caused by a flood, Cheney FCU found a home at Primesource CU to continue to serve members.

1/30/18

Picture of Group Of People Stacking Hands Over Each OtherCredit unions’ unique, cooperative structure is the cornerstone that helps you bring value to members every day. A partnership between Cheney Federal Credit Union and Primesource Credit Union recently illustrated this cooperative philosophy in action, revealing how collaboration between credit unions makes serving our communities possible even when disaster strikes.

The beginning of this year brought a challenge that could have halted member services for Washington-based Cheney Federal Credit Union, were it not for the credit union’s carefully planned collaborative efforts. When an uncapped conduit pipe flooded its electrical room, the credit union lost its internet and phone systems. Members were expecting the credit union to be open, and without necessary services, the staff had to think of a quick resolution to continue to serve their community.

Cheney’s relationships, forged through the philosophy of credit unions helping credit unions help members, made a straightforward solution possible.

Cheney Federal Credit Union staff were able to relocate to the Spokane Valley location of Primesource Credit Union. Primesource offered a workstation at their facility. Even Cheney’s data processor, a cooperative credit union service organization, was there to offer a smooth transition of technology.

“We both use CU*NorthWest for data processing, and the software lends itself to these kinds of collaborative efforts,” said Margaret Burkholtz, CEO at Primesource Credit Union. “There was no moving of computers or re-loading software or anything like that. They just came and logged in through the community network.”

Cheney CEO JoAn Sanders agreed that the process was seamless. “We could access our member’s data, print out receipts, create and fund loans, run reports and cut checks — virtually anything the member needed. The bottom line is our members were served.”