News & Notes: Here’s What’s Happening in Northwest Credit Unions
People on the move at Providence and Oregon State; service recognition at Solarity; Unitus invests in financial education; and Red Canoe glides into a new suburban branch.
Providence Federal CU Expands C-Suite Leadership Team
A milestone is being observed at Milwaukie, Oregon-based Providence FCU. For the first time in its 55-year history, the credit union has added the positions of Chief Financial Officer, Chief Retail Officer, and Chief Lending Officer.
Taking the reins as CFO is Crystal Coutu, who has held senior financial analyst positions with Advantis Credit Union and Clackamas Federal Credit Union.
Award-winning credit union industry innovator Brett Wooden accepted the CRO position. Wooden has been a senior leader at three large credit unions.
Providence FCU also on-boarded Tina Narron as CLO. She has overseen loan portfolios worth billions of dollars, and has led culture change to strengthen credit unions’ bottom lines and improve member service.
Oregon State Credit Union Adds to Investment Services Team
Patrick Crowell has joined Corvallis-based Oregon State Credit Union as a CUSO Financial Services (CFS) Financial Advisor. Crowell brings an impressive business and philanthropic background, having served his church on governance and international missions, and is Vice President of Citizens Involvement Organization in Tualatin, Oregon.
Solarity Wins National Customer First Award
High honors were announced this month for Yakima-based Solarity Credit Union, one of five brands to win a Customer First Award presented by InMoment for upholding a customer-centric business model.
The credit union was in good company; the other winners were Petco, Rite Aid, Tiffany & Co.; and Caesars Entertainment.
“At Solarity, we’re committed to delivering an exceptional customer experience,” said Ralph Cumbee, CXO at Solarity Credit Union. “That’s why the entire leadership team, from the branch managers to the CEO, tracks Solarity’s progress each day. We’re thrilled to receive this honor from InMoment.”
Fish Tales: Unitus Wins Third Graders Over With the Story of Tad
For the past 10 years, Unitus Community Credit Union has invested in giving back to third graders at Vestal Elementary school in Northwest Portland.
Recently, the credit union brought renowned children’s book illustrator Josh Cleland to read his book, TAD, to the children. Tad is a tiny tadpole who doubts his value as a fish, but earns his special place in a pond by discovering he’s really, well, a frog. Unitus gave a copy of TAD to each student.
Vestal is a Title 1 school in Northeast Portland, and has some of the highest poverty levels in the city. Every third grade student in Thompson’s class is mentored by a Unitus employee.
Red Canoe Expands its Branch Network
Red Canoe is sailing toward opening a new branch in the growing King County community of Covington this summer. The Longview based credit union is working with Momentum, a national plan-design firm to execute the 3,000 square foot design.
The project will put Red Canoe’s prototype branch delivery model into a smaller space designed to meet the needs of people who live in a rapidly growing suburb.