Washington State Seeking Proposals for EBT Services

The state of Washington is looking for a new financial services partner to administer the Electronic Benefits Transfer (EBT) program that provides public assistance benefits to hundreds of thousands of people. The Department of Social and Health Services (DSHS) has issued a Request for Proposal (RFP) for interested financial institutions.

JP Morgan Chase announced it will no longer continue as the EBT contractor for Washington State.

The program is significant with a monthly average of 14,000 call center calls handled by customer service representatives and 927,000 ATM transactions in 2014. Once considered a very lucrative business for banks, the EBT program has come under increasing scrutiny because of the fees charged to card users.

The RFP and model agreement are published on the DSHS public website at https://www.dshs.wa.gov/fsa/procurements/electronic-benefits-transfer. The deadline to submit proposals is April 15.

Questions about the schedule or the process of this RFP should be directed to:

Kerry J. Breen
Department of Social & Health Services
360.664.6055
breenkj@dshs.wa.gov

Questions about this story? Contact James Pearson: 206.340.4790, jpearson@nwcua.org.

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