Rivermark Brings Next-Gen Technology to Gresham Branch

Rivermark President and CEO Scott Burgess welcomes Gresham City Councilor Lori Stegmann to the tech-forward branch’s grand opening.

Rivermark Community Credit Union opened the doors on a futuristic new branch in Gresham, Oregon this fall. The installation aims to make member experience faster, easier and more convenient.

Central to the new tech-forward design are ‘interactive tellers.’ These ATM-like computer terminals feature video conferencing with live Rivermark tellers who can assist members with the majority of transactions offered by in-person tellers. This gives members the personal touch they deserve, while freeing up branch staff to help with more advanced financial service needs.

For simpler transactions, members can help themselves at the walk-up ATM or the new ‘technology bar,’ which holds a selection of devices preloaded with Rivermark’s online banking apps. Using these apps, members can open new accounts, schedule appointments, and chat with Rivermark service agents.

The new space also holds a ‘digital wall,’ an 11-foot interactive screen that will be visible from the street. The digital wall will be used for things like sharing the latest technology tips with members, sharing community involvement opportunities, highlighting products and services, and profiling Rivermark staff.

One portion of the branch, called a transaction center, will be open from 8 a.m. to 8 p.m. Monday through Friday, and Saturday from 10 a.m. to 6 p.m., an extension of the credit union’s previous hours.

“Credit union members and bank customers want the best of both worlds — online and in-person access,” said Scott Burgess, President and CEO of Rivermark Community Credit Union. “We recognize that members visit our branches less often and prefer online and remote access services. However, they still expect access to personal and local service when they need it. With our online and in-branch technology investments, Rivermark members can conduct transactions, get financial advice and open new accounts — when, where and how they want.”

Gresham Mayor Shane Bemis spoke at the opening event. “We’re proud Rivermark Community Credit Union chose Gresham to launch its first branch with a ‘technology bar’ and extended hours for customers,” said Bemis. “This innovation fits perfectly with the great story people are learning about our community: That we are actively enhancing the economic vitality of our area. From hiring employees that contribute to the community with volunteerism, to providing a modern-looking storefront and the latest technology, businesses such as Rivermark bring us closer to our vision of a renewed Gresham.”

Questions about this story? Contact James Pearson: 206.340.4790, jpearson@nwcua.org. 

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