Loan Officer

Position Primary Purpose

  • Maintains awareness of current trends in consumer credit financing. Rejects or approves loans and terms within the officers own limits and established policies of the Credit Union. Promotes the use of Credit Union services and products actively by recommending a strategy to obtain the best results based on individual member’s needs, desires and resources.

Essential Functions:

  • Receives and processes credit applications from all consumer lending channels.
  • Explains specific services, products, and policies, including membership eligibility requirements. Identifies customer needs and cross sells Credit Union services and products actively in an appropriate, professional manner.
  • Performs lending functions in conformance with established Credit Union policies and procedures. Gathers the pertinent information for a credit application, explaining loan options, rates, terms, and collateral as required. Reviews loan to ensure accuracy.
  • Authorizes the approval of loans within the guidelines established by the lending manager. Makes the decision to grant or decline a credit request and communicates that decision to the appropriate consumer lending channel.
  • Processes recurring and/or special reports to ensure required actions have been taken. Computes payments, values, etc., and inputs data into computer.
  • By listening to problems, collecting data, securing answers, and following up on details resolves matters to the satisfaction of branch staff or retail establishment. Discusses sensitive personal financial circumstances with branch staff or retail establishment in a frank yet tactful manner.
  • Maintains a high level of knowledge on all types of loans offered, and the features and benefits of all loan related Credit Union services and products.
  • Assists with employee cross training. Sets positive example for others by modeling superior knowledge, sales, and customer service skills.

Non-Essential Functions:

  • May perform a variety of clerical duties which require knowledge of such departmental procedures as putting away supplies, sending supplies to branches, personal computer work, filing, typing correspondence, pulling credit reports, etc., as needed.
  • Keeps abreast of trends and developments with competitors through such activities as reading publications, contacting counterparts in other organizations, and attending meetings, seminars, and special events.
  • Assists other loan underwriters by answering questions when needed. May be responsible for the basic training of newly assigned Loan Underwriters.
  • Consistently read and respond to all correspondence, including emails.
    Successfully complete required compliance training annually.
    Perform additional duties as assigned and work in other departments and branches as required.

Position Qualifications

Previous Experience: Is normally required to have a minimum of two years’ experience in a lending or related position.

Education: High school diploma or equivalent preferred. Courses related to finance would be valuable. Demonstrated


  • Will be required to successfully complete all training pertaining to loan underwriting rules, regulations and procedures. Ability to provide leadership for loan underwriters by modeling superior service skills.
  • Maintains consistent high standards in areas of accuracy, thoroughness, completeness, and neatness of documentation, system input and correspondence.
  • Well-developed skills in making sound, independent loan decisions.
  • Thorough level of knowledge and procedural expertise in the types of loans offered, features and benefits of all loan related Credit Union services and products required.
  • Strong, well developed interpersonal, communication and interviewing skills to determine branch and/or retail establishments needs. Demonstrates an ability to communicate with branch and retail establishments in a business like manner, which will enhance the Credit Union’s overall image.
  • Analytical ability to conduct an analysis of an applicant’s credit status and recommend alternatives when appropriate. Analytical ability to conduct a review of a variety if income documentation to determine the financial stability of an applicant.
  • A reasonable knowledge of the different types of collateral and determine the loan qualifications based on the collateral. Ability to organize work in order to give prompt attention to branch and/or retail establishment’s request, while at the same time meeting deadlines for work processing.
  • Demonstrated skills in member related account transactions. Ability to interpret and explain loan related Credit Union policies and transactions.
  • Ability to cross sell Credit Union products and services effectively and accurately.
  • Ability to function effectively as a member of a team or on individual tasks and assignments.
  • Capability for effective use of office machines and data processing systems to perform duties as required.

Working Conditions:


Continuous sitting for long periods of time when providing services to members and carrying out other responsibilities. Occasional lifting up to 10 pounds. Frequent bending, squatting, or kneeling to reach supplies on ground level. Occasional reaching above shoulder level for supplies overhead. Continuous use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity to perform various clerical duties such as typing, writing, and handling money. Continuous speaking and hearing for interaction with members and coworkers. Continuous clarity of vision at 20 inches or less for normal processing of transactions. Frequent clarity of vision at 20 feet or more for security purposes.


Continuous alertness, precision, and concentration to ensure accuracy and thoroughness of documentation and transactions. Continuous alertness of surroundings for security purposes. Continuous performance of basic numeric calculations, as well as writing, reading, comparing, and analyzing. Occasional performance of complex numeric calculations. Frequent use of judgment, reasoning, patience, and negotiation in solving problems and cross selling services. Frequent use of initiative, ingenuity, and creativity in identifying needs and solving problems. Continuous memory demands in recalling Credit Union policies, services, and state and federal regulations.


Length of workday is unpredictable. May have to work long hours to balance books because of computer failure or unusually heavy member traffic. Exposed to potentially hazardous condition, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the risk. Occasional travel is required.

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