CO-OP Financial Services Offers Full Suite of Member-Service Solutions

Financial-services technology is evolving faster than ever, but members still value the personal touches that have traditionally helped differentiate credit unions from big banks. To bridge that gap, CO-OP Financial Services is offering a fully integrated portfolio of products and services that help credit unions compete in a challenging marketplace.

CO-OP’s Locations, Card Payments and Mobile/Virtual solutions address all of the key channels through which members and prospective members prefer to connect with their primary financial institution.

Wherever members go, CO-OP Locations solutions connect them to their credit union with coast-to-coast access. CO-OP’s ATM network offers nearly 30,000 surcharge-free locations nationwide – including 9,000 that can accept deposits – and includes outlets at popular retailers such as 7-Eleven and Walgreen’s.

Innovative tools such as NextGen ATMSM offer greater access and self-service convenience, combined with the shared-branching transaction set. CO-OP Shared Branching allows personal transactions at 5,000 branches across the country, in addition to 2,000 Vcom kiosk locations in select 7-Eleven stores nationwide. And CO-OP Call Center welcomes member telephone inquiries and loan requests 24/7.

Newly introduced is CO-OP Mortgage Solutions.  While the functional complexities of managing an in-house mortgage program can be too difficult for many credit unions, CO-OP Mortgage Solutions provides clients with comprehensive and component services, all private-labeled and geared to enhance member relationships.

CO-OP Card Payments products help credit unions be wherever members shop, with a variety of tools designed to help members manage their financial lives. This includes a complete debit solution with support for PIN and signature transactions — and other capabilities — in a single platform. CO-OP’s credit solution offers a choice of full-service and in-house options fully integrated with debit. CO-OP Total Revelation helps optimize card programs with reports, analytics and consulting services that provide actionable insights into spending behavior. And CO-OP Rewards offers turnkey consumer incentives.

Advanced fraud and risk-management tools, backed by a team of experienced analysts, provide protection that saves credit unions millions in fraud losses a month.

CO-OP Mobile/Virtual solutions appeal to tech-savvy members by empowering them to engage with their credit union on their terms, wherever they choose. These tools include CO-OP’s affordable mobile solution for iPhone, iPad and Android devices. CO-OP check-imaging solutions, including My Deposit Mobile, allow check deposits from remote locations. Easily implemented Web-based services provide essential features such as online bill pay. And members can aggregate access to accounts at various credit unions using Sprig™ virtual branch technology, as well as make person-to-person transactions via mobile phone with P2P capability from CO-OP.

It’s all part of the CO-OP Advantage—the ability to leverage the diverse benefits of the only national consumer brand for credit unions. For more information, visit the CO-OP Financial Services website or contact Christopher Kruger at 800.782.9042 ext. 2644 or


Strategic Link is the NWCUA’s wholly-owned service corporation, using the power of aggregation to provide the Association’s member credit unions with exclusive high-quality, competitively-priced products and discounted services. Contact Director of Strategic Partnerships Craig Reed today to find out how Strategic Link can help your credit union save money while meeting its goals in 2013 and beyond:

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