Branch Representative

If you’re interested in working for an organization that prides itself on offering “green” products to its members, then you might very well make a fabulous addition to the SMCU team!

Do you believe in Cooperation?  Are you personally governed by the following principles?

The 7 Cooperative Principles

Principle #1 (Inclusiveness): Membership Should Be Open To All
Principle #2 (Voice): Members Should Call The Shots
Principle #3 (Participation): Rates & Fees Should Benefit Our Members
Principle #4 (Independence): Autonomy & Independence Set Us Apart
Principle #5 (Education): Financial Education Should Be Free & Available To All
Principle #6 (Cooperation): Cooperation Among Cooperatives Is Vital
Principle #7 (Community): Giving Back To The Community Is An Obligation

If any of those sound like you, you might very well make a fabulous addition to the SMCU Cooperative!  SMCU is a growing organization and our mission statement is: We help members achieve their financial goals to realize their dreams.  At SMCU, it is our employees who truly make us a success.  After all, it is our staff members who directly provide the excellent service our membership expects and deserves.

Please visit http://www.smcu.com/home/about/employment to see a full job description, benefits summary and to learn more about the credit union.  Also, find out a little more about the culture of the organization by visiting http://www.7principles.coop/.

Job Summary

The Branch Representative at our Rainier Branch provides effective and efficient service to membership in all operations while following the Credit Union policies, procedures and guidelines.

Essential Job Functions

  • Processes all member transactions.
  • Supports, promotes and cross-sells Credit Union products and services and maintains average product sales in accordance with {branch/department} goals.
  • Provides information and applicable forms concerning products and services.
  • Interviews members to analyze and determine members’ needs.
  • Balances at end of each business day.
  • Maintains required records.
  • May serve as a loan officer.
  • Answers incoming phone lines and, if necessary, directs calls to the appropriate personnel.
  • Converts qualified referrals to new business in accordance with supervisor goals.      
  • Provides a high quality level of service based on our service standards and goals.
  • For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.

Other duties may be assigned.

Working Conditions

  • Direct exposure to robbery.
  • Work is performed in an office environment.  May be required to attend off-hours and off-site meetings.
  • Physical effort may be required to lift bags of coins, supplies such as boxes of copy paper, transaction receipts, computer paper, and checks up to 50 lbs.

Knowledge

  • High School diploma or GED.
  • Comprehensive knowledge of credit union history and its philosophy preferred.

Experience

  • Minimum six months cashiering experience.
  • Recent sales and customer service experience, with a strong emphasis in sales. 

Skills & Abilities

  • Accurate 10-key skills and keyboarding/typing skills
  • Good communication skills with the ability to communicate with tact, discretion, and courtesy within and outside the organization.
  • Good organizational and filing skills.
  • Ability to perform basic math calculations.
  • Ability to operate various types of office equipment.
  • Ability to handle stress in a high volume and fast-paced environment.
  • Must maintain very satisfactory attendance.
  • Professional appearance and demeanor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skills and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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