10 Tips to Help Members Watch Their Wallets, Shop Wisely and Protect Their Personal Information Online

Online retailers are ho-ho-hoping for record sales this holiday season, with some industry watchers predicting double-digit growth over 2012 and $61.8 billion in cyber sales for the fourth quarter alone. That means more credit union members will be shopping for presents on their computers or mobile devices this year — and that means an increased chance for fraud.

How can credit unions help their members watch their wallets, shop wisely and protect their personal information online? Here are 10 tips from Oregon Attorney General Ellen Rosenblum that can easily be shared through newsletters, emails and social media:

1. Protect your personal information.

Take the time to read the website’s privacy policy and understand what personal information is being requested and how it will be used. If there isn’t one posted, assume that your personal information may be sold to others without your permission.

2. Know the seller.

Anyone can set up an online store. Before you make a purchase from a seller you do not know, visit Be InfORmed, the Oregon Department of Justice’s online database of consumer complaints. The database — available online at www.oregonconsumer.gov — will show if anyone has expressed concern about a seller and how the seller responded to those concerns. Also, confirm the seller’s physical address and phone number in case you have any problems or questions.

3. Stay away from pop-up ads.

Many pop-ups unleash viruses or spyware on your computer when you click on them. Do not click on these ads and make sure you have the latest firewall and anti-virus software installed on your computer to protect against any online attacks.

4. Review shipping policies.

Make sure that a retailer has not changed its shipping, return and exchange policy for the holidays. Some retailers declare that holiday sales are final and items purchased cannot be returned or exchanged. Also confirm the store does not charge a restocking fee on a returned item or charge excessive shipping and handling fees in an effort to recoup some of the cost on sale items.

5. Keep a paper trail.

Print and save records of every online transaction you make, including the product description, price, copy of your receipt, and any correspondence with the seller. These records will be important if you have a problem with the seller, product or service.

6. Be skeptical of offers too good to be true.

Scam artists often lure shoppers to their websites with outrageously low prices or offers of free products. Before you buy, shop around to get an idea of how much other retailers are asking for the same or similar items. Even at steep discounts, retailers tend to price similar items within a general price range. Remember: ?If it sounds too good to be true, it usually is.?

7. Stick to secure websites.

If you shop online, always verify that the website you are purchasing from is secure. Although there is no foolproof indicator, a secure or encrypted website address should begin with HTTPS rather than HTTP, and you should see the icon of a lock in the address bar.

8. Use plastic wisely.

Consider using a credit card instead of a debit card. Credit cards make fraud easier to discover because they give shoppers more time to notice unauthorized charges, notify their credit card company and promptly report any unauthorized transactions. If you notice unauthorized charges, notify your credit card company of the issue and have those charges removed from your bill.

9. Create a budget and stick to it.

It is easy to get carried away when shopping online, and you may be inclined to spend more than your budget permits. Decide ahead of time how much you want to spend, and resist impulse buying, especially if you do not know how good a deal you are really getting.

10. Report fraud.

If you have a problem with an online purchase or charge, try to work it out with the seller first. If you can’t resolve the problem, file a complaint with the Oregon Department of Justice, at www.oregonconsumer.gov. (The Washington Attorney General’s office also makes it easy for consumers to file complaints. You’ll find more information here.)


Questions? Contact Gary Stein: 503.350.2216, gstein@nwcua.org.

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