Member Service Representative

Valley Credit Union is searching for a full time Member Service Representative to join our team.

FULL TIME (40 hours a week)
Salary Dependant on Experience

Job Functions:

  • To respond to inquiries and requests regarding debit cards and credit card accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for share certificate accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for individual retirement accounts.
  • To input data into the credit union data processing system to effect service to members or to insure vital account records are properly maintained and stored.
  • To perform transactions as needed including deposits, withdrawals, transfers, loan payments, money order sales and other transactions members may require.
  • To assist members in filing disputes for ACH, share draft, debit card, and credit card transactions.
  • To assist members with ordering account access devices, including debit cards, credit cards, PINs, and checks.
  • To assist members with establishing, unlocking, or other requests for support for the credit union online access.
  • Attend to any and all other member service needs and/or other duties as assigned.

Minimum Requirements:

  • High school diploma (or equivalent)
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of a computer terminal and software required to perform job duties.
  • Strong computer skills, including working knowledge of Microsoft Office software programs
  • Self motivated, detail oriented and able to apply creative approach to their job responsibilities
  • Must be able to manage multiple tasks concurrently.
  • A desire to volunteer and be involved in the local community

Experience Required:

  • Prior work experience in a credit union or other financial institution is preferred

Apply at: or Mail Resume and completed application to: PO BOX 12903, Salem OR 97309 Attn: Management

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