CFPB Launches Web Tool to Help Consumers Find Housing Counselors

The Consumer Financial Protection Bureau (CFPB) has launched an online tool to help consumers find local HUD-approved counseling agencies. Housing counselors throughout the country can provide advice on buying a home, renting, defaults, foreclosures and credit issues. Housing counselors can offer independent advice, often at little or no cost to consumers.

The CFPB’s new mortgage rules require lenders to provide applicants with a list of local housing counselors. The tool:

  • Shows consumers their closest options: The tool uses a search box and mapping function to show the consumer the 10 closest counseling agencies to their Zip code;
  • Provides contact information for HUD-approved counselors: The tool only draws on information from the Department of Housing and Urban Development’s official list of housing counselors;
  • Displays services offered by counseling agencies: When counselors are listed, the tool shows the consumer which services are available, such as rental-housing counseling, pre-purchase counseling or default-resolution counseling; and
  • Lists the languages offered: For those consumers who would prefer to receive housing counseling in a language other than English, the tool lists the languages that each housing-counseling agency offers.

In addition, with the announcement of the new tool, the CFPB also released guidance for creditors in using the new online tool to fulfill the mortgage rule requirement to provide applicants with a homeownership counseling list.


Questions? Contact the Compliance Hotline: 1.800.546.4465,


Posted in Compliance News.