Branch Supervisor – Lynnwood Branch

Are you a Leader?  Do you believe in Cooperation?  Are you personally governed by the following principles?

The 7 Cooperative Principles

Principle #1 (Inclusiveness): Membership Should Be Open To All
Principle #2 (Voice): Members Should Call The Shots
Principle #3 (Participation): Rates & Fees Should Benefit Our Members
Principle #4 (Independence): Autonomy & Independence Set Us Apart
Principle #5 (Education): Financial Education Should Be Free & Available To All
Principle #6 (Cooperation): Cooperation Among Cooperatives Is Vital
Principle #7 (Community): Giving Back To The Community Is An Obligation

If any of those sound like you, you might very well make a fabulous addition to SMCU!  SMCU is a growing organization and our mission statement is: We help members achieve their financial goals to realize their dreams.  At SMCU, it is our employees who truly make us a success.  After all, it is our staff members who directly provide the excellent service our membership expects and deserves.

Please visit to see a full job description, benefits summary and to learn more about the credit union.  Also, find out a little more about the culture of the organization by visiting

Job Summary

The Branch Supervisor at our Lynnwood Branch is responsible for the member service, operational integrity, people development, and sales production of the branch, as directed by the Branch Manager. The Branch Supervisor is responsible for the overall operation of the branch in the absence of the Branch Manager.

Essential Job Functions:


• Enable individual team members to grow and succeed by providing timely feedback, coaching effectively, and rewarding hard work.

• Responsible for the timely completion of staff performance reviews, performance development plans, staff one-on-one meetings, and staff coaching sessions.

• Effectively conduct and participate in branch sales, service, and operational staff meetings as directed by the branch manager.

• Support, promote, and ensure that staff activities are aligned with SMCU’s overall mission, vision, and values.

• Demonstrated ability to drive for results and hold branch staff accountable for achieving individual/branch sales, service, and operational goals.


• Leads by example by demonstrating effective consultative sales and service interactions using the Platinum Sales & Service model.

• Steps in to function as a branch teller and new accounts/loan representative as needed to maintain a high quality member service experience.

• Assists staff in maintaining individual Quality Loop member satisfaction ratings in accordance with credit union goals by providing high quality service based on our service standards.

• Uses coaching as the primary tool for improving staff performance by holding regular coaching sessions and documenting results using the Platinum Sales & Service model.


• Responsible for completing branch audits for signature cards, loan files, cash counts, negotiable instruments, new accounts, and any other audits, as assigned.

• Ensures compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Customer Information Program (CIP) is maintained in areas such as currency transaction reporting, new accounts, new loans, suspicious activity reporting, and the completion of wire transfer requests.

• Assures that staff is trained on all operational/procedural changes in a timely manner.

• Maintains security of physical premises; branch assets (cash, cash items, furniture, fixtures, and equipment); members’ accounts.

• Ensures that end of day branch balancing procedure is successfully completed at the end of each business day.

• Responsible for complying with SAFE Act legislation, which requires annual registration renewal as a Mortgage Loan Originator (MLO)

• Other duties may be assigned


• Direct exposure to robbery.

• Work is performed in an office environment. Will be required to attend off-hours and off-site meetings.

• Will be required to work Saturday hours.

• Physical effort may be required to lift supplies such as coin or additional currency orders, boxes of copy paper, transaction receipts, computer paper, and checks up to 50 lbs.


• High School diploma/GED required- 2 year college degree preferred.

• Working knowledge of Microsoft Word, Excel, and other Office Suite products.

• Solid knowledge of credit union history and its philosophy preferred.

• Strong knowledge of consumer or home equity loans preferred.

• Comprehensive knowledge of state and federal regulations such as Reg B, Reg E, Reg D, Reg CC, Reg Z, and the Bank Secrecy Act.


• Strong professional oral and written communication skills

• Excellent organizational skills

• Cash drawer balancing skills

• Excellent interpersonal skills


• Ability to communicate with tact, discretion, and courtesy within and outside     the organization.

• Maintain a professional appearance and demeanor.

• Ability to manage multiple tasks and priorities.

• Ability to handle stress in a high volume and fast-paced environment.

• Math aptitude sufficient to understand and explain dividend and interest calculations.

• Ability to understand and readily learn computer lending and other system applications.


• Minimum of two years experience in financial services industry operations

• Required (e.g. teller, customer service, business development, lending), one of which is in a supervisory capacity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V.

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