In-Lobby Terminals Strike Balance Between Automated and Teller Transactions

With a new family of banking terminals, Diebold, Incorporated is helping financial institutions achieve branch transformation goals.

Influenced by a two-year research initiative on the ideal in-branch consumer experience, Diebold’s Opteva® Branch Performance Series™ is designed to help credit unions realize operational efficiencies and encourage customer relationship-building opportunities. The in-lobby teller terminals deliver a self-service or partially assisted service capability directly at the teller line, next to a teller pod or as a stand-alone unit within the lobby or vestibule.

“Our job is to help connect credit unions with their members in a way that simplifies the process and enhances the experience for both parties,” said Frank A. Natoli Jr., Diebold executive vice president and chief innovation officer. “As consumer needs change, we are helping financial institutions evolve the form and function of the branch to become a more efficient, customer-centric destination.”

Branch Performance Series™ terminals migrate transactions to a self-service device within the branch, reducing the costs associated with completing routine transactions at the teller line. This allows financial-institution employees to spend more time interacting with members for value-added transactions.

The in-lobby teller terminals are specifically oriented toward the unique needs of the branch, allowing automation and tellers to coexist in meaningful ways. Keeping consumers inside the branch enhances personal interactions and enables financial institutions to capitalize on cross-selling opportunities.

“Based on Diebold’s research, which included one-on-one interactions with financial institutions and consumers, we believe a key to transforming branches is incorporating automation within the branch,” said Natoli. “Consumers and small- to medium-sized businesses want to complete fast, efficient transactions in a professional environment. They want intuitive technologies. The Branch Performance Series™ addresses each of these needs.”

Branch Performance Series™ terminals deliver a robust transaction set, which currently includes withdrawals and envelope-free check and cash deposits. The in-lobby teller terminals can be integrated with Concierge Video Services™ and Agilis Campaign Office® to further personalize the interaction experience and connect with call center staff as needed.

The in-lobby teller terminal runs on the Agilis® software platform and is currently available in the United States.


Diebold, Incorporated is a global leader in providing innovative self-service technology, security systems and related services. For more information, go to

Strategic Link is the NWCUA’s wholly-owned service corporation, using the power of aggregation to provide the Association’s member credit unions with exclusive high-quality, competitively-priced products and discounted services. Contact Director of Strategic Partnerships Craig Reed today to find out how Strategic Link can help your credit union save money while meeting its goals in 2013 and beyond:

Posted in Article Post.