News & Notes from Across the Northwest

Express Credit Union, Express Advantage to Showcase Programs for Low-Income Members

Express Credit Union and its affiliated nonprofit Express Advantage will shine a light on efforts to help low-income residents break the cycle of poverty and achieve their financial dreams at a special event on Wednesday, Oct. 16, in Seattle.

“We want to talk about the amazing work being done to serve our most vulnerable members, and share some of the amazing results we’ve accomplished,” says Deborah Wege, community affairs manager at BECU and chair of Express Advantage. “It’s especially fitting, I think, that this is happening during International Credit Union Week.”

Express Advantage is a nonprofit, social justice organization committed to developing and implementing strategies to reduce the “high cost of being poor” and increasing access for underrepresented and underserved populations to mainstream financial services. In association with Express Credit Union and with the help of its community-based partners, Express Advantage provides information, education and supportive services that help people be more successful in navigating the financial system and achieving their personal goals.

The event is being held at Antioch University Seattle (2326 Sixth Ave.; 206.441.5352). For more information or to make reservations, call 206.605.4122 or email rsvp@expresscu.org.

Three NW Credit Unions Win CUNA Operations, Sales & Service Awards

Three Northwest credit unions are among the eight winners of Excellence Awards from the CUNA Operations, Sales & Service Council. The winners were recognized at the council’s 16th annual conference in Hollywood.

TwinStar Credit Union won in the Contact Center/E-Support category for assembling and deploying its E-Channel team. The team is able to deliver service at the speed of “now,” the council said, and its outbound specialists have enhanced their business development efforts and markedly improved loan growth.

Numerica Credit Union won in the Miscellaneous category for its decentralization of loan underwriting. Numerica was able to simultaneously improve service, increase loan volume, increase loan yield, and empower its branch staff, the council said.

Red Canoe Credit Union won Best of Show for “living the true spirit of cooperation.” Red Canoe worked with Empower Federal Credit Union in North Syracuse, N.Y., to run a contest and promotion to grow business. Both credit unions benefited from the coast-to-coast effort, the council said.

The OpSS Council Excellence Awards were created to identify, recognize and share new approaches and solutions with universal application in the credit union movement. Winners were chosen based on strategy, process, application and results. For more information, go to www.cunaopsscouncil.org and select the “Excellence Awards” link in the “Events” pull-down menu.

CUNA Webinar to Offer Tips for Engaging Spanish-Speaking Members

CUNA’s advocacy staff and its alliance partner Coopera will host a free webinar at noon on Wednesday, Oct. 30, to help credit unions engage their Spanish-speaking members in the effort to protect the credit union tax status.

CUNA and Coopera have partnered to introduce new Spanish resources available as a part of the national “Don’t Tax My Credit Union” campaign—or “No Le Cobren Impuestos a Mi Credit Union” in Spanish. The webinar will offer key message points for Spanish-speakers and explain how to use the partnership’s new tools effectively.

For more information or to register for the webinar, go to http://www.cuna.org/Webassets/Pages/ProductDetail.aspx?id=62934.

 

Questions? Contact Gary Stein: 503.350.2216, gstein@nwcua.org.

Posted in Awards, CUNA.