CFPB Releases Additional Financial Services Resources for Spanish-Speaking Consumers

The Consumer Financial Protection Bureau (CFPB) released a set of financial tools targeted to provide Spanish-speaking consumers with access to clear, unbiased information about financial products and services. The information can be found at consumerfinance.gov/es.

Many people struggle to understand consumer financial products and services. These struggles can be compounded by language barriers, and can make some populations prime targets for exploitation.

On consumerfinance.gov/es, your members can find answers, in plain-language Spanish, to consumers’ most common questions.

“It also works beautifully on mobile devices as well as on desktops,” said David Curtis, director of compliance services for the Northwest Credit Union Association (NWCUA). “The CFPB created these tools in response to research that shows two-thirds of Latinos who are online tend to access the Internet from a mobile device. And this is just the beginning. The Bureau wants to expand to include more resources and tools in other languages besides English so that they can reach as many people as effectively as possible.”

The CFPB also accepts complaints in Spanish, as well as more than 180 other languages, over the telephone, at 855-411-CFPB (2372).

According to the CFPB “The customer may not always be right, but the customer always deserves to have someone who will take the time to listen and, where justified and appropriate, do something about it.”

 

Questions? Contact the Compliance Hotline: 1.800.546.4465, compliance@nwcua.org.

Posted in Compliance, NWCUA.