Contact Center Supervisor
April 5, 2013
We have an exciting career opportunity on BECU’s Contact Center team. If you are looking for a fast-paced, fun work environment and to be part of one of the most dynamic and fastest growing Credit Unions in the United States, then read on!
The Contact Center Supervisor is responsible for supervising the day-to-day operations of the Contact Center. This person will oversee up to 16 representatives ensuring that all team members are properly trained and kept up-to-date on any changes in BECU policies or procedures that would affect information given to members. This person serves as a mentor and coach for employees. The Contact Center Supervisor assists all department employees with questions, escalated calls, and authorizes exceptions on member accounts. We are seeking a strategic mid-level experienced individual with at least 2 to 5 years of supervisory experience in a financial services or contact center environment. This person must execute excellent communication skills, call quality, and problem resolution skills.
BECU is Washington’s largest credit union and one of the top five financial cooperatives in the country with more than 800,000 members and more than $10 billion in assets. We are a member-owned, not-for-profit financial institution committed to providing affordable and responsible financial services to residents of Washington. Since 1935, we have operated with the promise of returning value to our members in the form of better rates and fewer fees—staying true to the credit union guiding principle of “people helping people.”
BECU offers a competitive benefit and incentive package. For more information about this exciting career opportunity, please visit www.becu.org/careers