Anthem
David Curtis
Director, Compliance Services
Phone: 206.340.4785
Toll-free: 800.995.9064 x151
David Curtis is the director of compliance services at the Northwest Credit Union Association. In this role he is responsible for responding to credit union compliance inquiries, informing and instructing credit unions on new compliance responsibilities through updates and council meetings. He is a liaison, facilitator, and presenter at both the compliance and collectors’ networking […]
Will Hall
Director, Legal Advocacy
Phone: 208.297.5877
Toll-free: 800.995.9064 x302
Will Hall serves as the Director of Legal Advocacy for the Northwest Credit Union Association, providing compliance expertise to the Association’s member credit unions, helping them navigate the many compliance challenges they face. After graduating from Davidson College in North Carolina, Hall moved to the nation’s capital, where he worked for several years before attending […]
Compliance Question of the Week
February 12, 2013
Feb. 12, 2013
With the new rule that allows merchants to impose a surcharge on credit card purchases, I am sure we are going to have some members that need to dispute the surcharges. To where should we direct them?
You can point your members in a few directions.
First, a member can use the following links to file a report directly with either VISA or MasterCard. Filing such a report may be the most efficient way to dispute a surcharge that was either mistakenly charged or not disclosed properly. An individual could also file a report on the merchant with the state’s attorney general.
Questions? Contact the Compliance Hotline: 1.800.546.4465, compliance@nwcua.org.
Posted in Around the NW, Community Impact, Compliance.