Contact Center Representative or Specialist (DOE)

Maps Credit Union in Salem, OR currently has a full time opening for a Contact Center Representative or Specialist (depending on experience).  Essential Functions of this position include:  to provide counseling  and perform account maintenance via member initiated phone calls with efficiency and accuracy; further enhance member relationships by assessing member needs and recommending additional products and services; provide loan information and conduct loan interviews; answer member questions and solve problems regarding accounts and statements.

The Representative position requires 6 months to 2 years’ experience in customer service with previous call center and financial institution experience preferred.  The Specialist position additionally requires 2-4 years’ experience in customer service with lending experience and previous working a wireless company call center preferred. Bi-lingual candidates are strongly encouraged to apply.

Maps has been serving the Salem community for over 75 years. We strive to create a corporate culture of service and innovation and take great pride in recognizing and meeting the changing needs of those we help. We offer a competitive compensation package including employer paid benefits and a generous 401(k) program. If you are interested in joining our team, visit the careers page on our website ( to see more detail about this position and to complete an electronic application.

Posted in Community Impact, NWCUA.